Key Account Supervisor (Modern Trade)

The Key Account Supervisor – Modern Trade drives sales revenue, category growth, and commercial partnerships across key modern trade channels in Cambodia, including hypermarkets, supermarkets, CVS, and minimarts. Serving as the primary liaison with retail buyers, this role maximizes the packaged food portfolio’s shelf visibility, availability, trade spend efficiency, and market share through disciplined account planning, negotiation, and field execution excellence. Main Responsibilities and Job Duties: 1. Account Planning & Target Delivery

• Achieve monthly, quarterly, and annual sales targets across assigned key accounts.
• Execute annual Joint Plans (JBP) and promotional calendars to drive revenue and volume.
• Monitor sell-in, sell-out (off-take), and stock cover to prevent out-of-stock situations.
• Manage promotional spend and trade budgets to ensure positive ROI. 2. Buyer Management & Negotiations
• Build and maintain productive commercial relationships with retail buyers and store managers.
• Lead negotiations for new product listings (NPD), promotional spaces, gondola heads, and catalog inclusions.
• Secure prime shelf positioning, eye-level facings, and secondary promotional displays.
• Resolve trade disputes, delivery issues, and billing/credit discrepancies promptly. 3. In-Store Execution & Merchandising
• Enforce "Perfect Store" standards, planogram (POG) compliance, and core SKU distribution.
• Maximize Share of Shelf (SoS) and secure high-traffic secondary displays (dump bins, clip strips, endcaps).
• Maintain high On-Shelf Availability (OSA) and minimize Out-of-Stock (OOS) occurrences.
• Conduct regular retail store audits to monitor competitor activities, pricing, and POSM placement. 4. Inventory Health & Operations
• Manage stock aging, days of inventory (DOI), and stock rotation (FIFO) to minimize returns (RTV) and expiries.
• Coordinate with Supply Chain and Logistics to ensure timely PO processing and high OTIF delivery rates.
• Analyze weekly sales data, promotional uplift, and off-take trends to optimize demand forecasts. 5. Team Leadership & Field Coaching
• Supervise, mentor, and evaluate field sales executives and roving merchandisers.
• Establish permanent journey plans (PJP), daily visit routes, and execution KPIs.
• Conduct routine field coaching to elevate merchandising standards and operational discipline.

▪ Bachelor’s degree in administration, Marketing, or related commercial fields. ▪ Minimum 2–5 years of experience in FMCG sales, preferably in modern trade or food categories. ▪ Strong understanding of Cambodia’s retail landscape and modern trade dynamics. ▪ Proven negotiation, communication, and relationship-building skills. ▪ Data-driven mindset with proficiency in sales reporting and analysis. ▪ Ability to independently, travel frequently, and manage multiple priorities. ▪ English proficiency is preferred. Key Competencies

• Key Account Strategy & JBP Execution
• Commercial Negotiation & Influencing
• In-Store Merchandising & Perfect Store Execution
• Sell-In / Sell-Out & Inventory Data Analysis
• Team Leadership & Field Coaching
• Agility, Cross-Functional Collaboration & Problem-Solving