Page Management

Logistics/TransportPosted 1 d ago

Location

Tuol Kouk | Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Level

Entry

Work Mode

On-site

Industry

Logistics/Transport

Languages

Khmer, English

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About the role

Manage the company’s Facebook, Telegram, TikTok, Instagram, and other assigned social media accounts.
Monitor page activities, comments, messages, reviews, and customer interactons.
Ensure company information, contact details, promotions, and other page information are accurate and up to date.
Maintain the security and confidentiality of company social media accounts.
Respond to customer messages and comments promptly and professionally.
Provide accurate information regarding company products, services, promotions, prices, and procedures.
Handle basic customer complaints and inquiries.
Escalate complicated complaints or sensitive cases to the responsible department or supervisor.
Follow up with customers when necessary.
Maintain a polite, friendly, and professional communication style.
Post approved content, promotions, announcements, photos, videos, and other materials according to the content.
Write or assist with simple captions for social media posts.
Coordinate with the Marketing/Design team for art, videos, and promotional materials.
Check spelling, information, links, images, and formating before publishing.
Ensure all published content follows company branding guidelines.
Engage with followers through comments, messages, and interactive content.
Support activities to increase followers, reach, engagement, and page visibility.
Monitor trending topics and social media activities relevant to the.
Support online campaigns, promotions, contests, and special events.
Monitor page performance, including followers, reach, engagement, messages, and response rate.
Prepare daily, weekly, and monthly page activity reports.
Record common customer inquiries, complaints, and feedback.
Report important customer issues or negative comments to the supervisor.
Provide suggestions to improve customer engagement and page performance.

Requirements

Diploma or Bachelor’s Degree in Marketing, Administration, Communication, or related field.
At least 1 year of experience in Page Admin, Customer Service, social media, or a related role is preferred.
Good knowledge of Facebook, Telegram, TikTok, Instagram, and other social media platiorms.
Good writen communication and customer service skills.
Able to communicate professionally in Khmer; English is an advantage.
Basic knowledge of Canva, Cap Cut, or other content-editing tools is an advantage.
Basic Microsoft Office/Google space skills.
Able to independently and handle multiple customer inquiries.
Willing to learn and adapt to new social media trends and tools.

Required Skills

Page AdminCustomer ServiceSocial MediaFacebookTelegramTikTokInstagramWritten CommunicationKhmerEnglishCanvaCap CutContent-Editing ToolsMicrosoft OfficeGoogle WorkspaceIndependent WorkHandling Multiple InquiriesWillingness to LearnAdaptabilityGoogle space

Benefits

Rewards for over performance
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About TL AIR EXPRESS Co Ltd

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Industry

Logistics/Transport