Development, Sales, Marketing, E-Commerce, and Customer Service Management

Logistics/TransportPosted 1 d ago

Location

Tuol Kouk | Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Level

Senior

Work Mode

On-site

Industry

Logistics/Transport

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About the role

Develop and execute development strategies to achieve company growth targets.
Identify and pursue new opportunities and market segments.
Build and maintain strong relationships with key customers and partners.
Conduct market research and competitor analysis to identify growth opportunities.
Prepare proposals, quotations, and commercial agreements.
Lead and manage the Sales Team to achieve revenue and customer acquisition targets.
Monitor sales performance and provide coaching and support to team members.
Review sales pipeline and ensure effective follow-up on opportunities.
Develop strategies to increase sales volume and profitability.
Oversee marketing activities to promote the company’s services and brand.
Plan and coordinate marketing campaigns and promotional activities.
Monitor market trends and customer needs.
Recommend new services and initiatives based on market opportunities.
Develop and implement e-commerce strategies to increase online sales and customer engagement.
Monitor online sales performance and digital channel effectiveness.
Coordinate online promotions, campaigns, and product visibility.
Analyze e-commerce performance data and recommend improvements.
Ensure smooth coordination between e-commerce, customer service, and operations teams.
Supervise CSR staff to ensure high-quality customer service.
Monitor customer satisfaction and service performance.
Resolve escalated customer complaints and service-related issues.
Establish and maintain customer service standards and procedures.
Maintain strong relationships with existing customers.
Conduct regular customer visits and reviews.
Ensure customer concerns are addressed promptly and professionally.
Improve customer retention and loyalty.
Coordinate with Operations to ensure customer requirements are fulfilled efficiently.
closely with Finance regarding customer credit terms and collections.
Collaborate with other departments to improve service quality and operational efficiency.
Support the implementation of company initiatives and strategic projects.
Prepare weekly and monthly performance reports.
Report sales results, market trends, customer feedback, and opportunities to the Managing Director.
Monitor and analyze KPIs and recommend improvement actions.
Provide recommendations and corrective actions to improve performance.

Requirements

Bachelor’s Degree in Administration, Marketing, Management, or related field.
Minimum 5 years of experience in Development, Sales, Marketing, E-Commerce, or Customer Service Management.
Strong leadership and team management skills.
Excellent communication, negotiation, and presentation skills.
Strong analytical and problem-solving abilities.
Proficient in Microsoft Office applications.
Ability to under pressure and achieve targets.

Required Skills

AdministrationMarketingManagementDevelopmentSalesE-CommerceCustomer Service ManagementLeadershipTeam ManagementCommunicationNegotiationPresentationAnalyticalProblem-solvingWorking under pressureAchieving targetsMicrosoft Office

Compensation Details

Bonus:performance bonus

Benefits

Rewards for over performance
Join an experienced team
Learn new Skills on the jobs

About TL AIR EXPRESS Co Ltd

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Industry

Logistics/Transport