Senior Shop Supervisor

GeneralPosted 2 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Level

Senior

Work Mode

On-site

Languages

Khmer, English

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About the role

Supports Boutique Manager in daily operations, administration, and performance management for the Phnom Penh boutique.
Plays a key part in ensuring strong administrative control, accurate reporting, smooth store operations, and consistent brand standards, while also supporting sales performance and customer experience on the floor.

Oversees daily boutique operations to ensure smooth, compliant, and efficient performance.
Ensures store opening and closing procedures are followed correctly.
Monitors shop floor standards, cleanliness, and visual merchandising consistency.
Supports control of inventory movements, stock accuracy, replenishment, and loss prevention.
Handles and coordinates daily administrative tasks, including attendance tracking, staff rosters, daily sales reports, cash reconciliation, expense tracking, and petty cash monitoring.
Prepares and submits regular reports on sales, staffing, inventory, and store activities to the Boutique Manager.
Maintains accurate store records, documents, and filing systems.
Supports payroll coordination by ensuring staff attendance and overtime records are accurate.
Assists with audits, stock counts, and compliance documentation.
Supports the implementation of sales targets and promotions at the boutique level.
Monitors daily sales performance and highlights issues and opportunities to the Boutique Manager.
Supports upselling, cross-selling, and promotional selling initiatives.
Provides on-floor support during peak hours and promotional periods.
Ensures a high level of customer service is consistently delivered.
Supports handling of customer feedback, complaints, and service recovery.
Ensures brand image, service standards, and visual guidelines are followed at all times.
Leads by example on the shop floor with professional behavior and service attitude.
Supports the Boutique Manager in supervising sales associates.
Assists with onboarding and training of staff members.
Communicates daily priorities, targets, and operational updates to the team.
Ensures staff comply with company policies, grooming standards, and procedures.

Requirements

Bachelor's Degree in Business, Retail Management, or related field is preferred.
5+ years of retail experience, with prior supervisory or senior sales role experience.
Experience in retail administration and reporting is a strong advantage.
Experience in a premium boutique retail environment preferred.
Good numerical and reporting ability.
Basic computer skills (Excel, reporting systems, POS).
English communication skills preferred; Khmer required.

Required Skills

BusinessRetail ManagementRetail ExperienceSupervisory ExperienceSenior Sales Role ExperienceRetail AdministrationReportingPremium Boutique Retail EnvironmentNumerical AbilityComputer SkillsExcelReporting SystemsPOSEnglish Communication SkillsKhmer

Schedule & Flexibility

Schedule:standard

About Artisans Angkor

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Artisans Angkor is a social enterprise dedicated to reviving traditional Cambodian crafts and empowering local artisans.

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