Responsible for driving sales and supporting the sales team through telecommunication, order tracking, sales activity monitoring, and maintaining relationships with customers, depots, and distributors to ensure sales goals are achieved effectively.
- Regularly call depots, distributors, and customers to drive orders to the sales department.
- Monitor and maintain customer focus on pricing, promotions, project orders, and other sales driving programs.
- Drive and track daily, weekly, and monthly sales activities to ensure company sales targets are met.
- Contact existing and inactive customers to remind them of services and encourage reordering.
- Disseminate and provide information about new products, promotions, and marketing campaigns to target customers.
- Support the sales department in building and maintaining good relationships with various customer networks including B2B, B2C, depots, corporations, and distributors.
- Track customer orders and collaborate with relevant departments to ensure timely delivery.
- Monitor daily sales team work activities.
- Review and track customer call plans, in-person meeting plans, and daily activities of the sales team.
- Monitor customer visits and market development by the sales team according to marketing strategies.
- Regularly update and remind the sales team about sales targets, promotions, collections, and focus on priority customers.
- Coordinate information between sales teams, marketing, and office/other departments.
- Receive complaints and resolve issues, requests, and complaints from target customers.
- Collaborate with sales and relevant departments to resolve issues in a timely manner.
- Maintain good customer relationships and satisfaction through 2-4 calls per month.
- Check order history, product codes, and customer information to support the sales department.
- Update and manage customer and depot network data accurately and securely.
- Collect coordinate data from customer locations and depots to mark pins on the map system for ease of management and market penetration.
- Compile and prepare daily, weekly, and monthly sales performance reports for management review and evaluation.
- Analyze sales data and provide feedback/evaluations to management to support decision-making.
- Support administrative tasks for the sales department and CBU Team.
- Closely coordinate and cooperate with the supply chain, finance, and warehouse departments on order processing and delivery to ensure accuracy and timeliness.
- Participate in and support the preparation of reports and compilation of summary minutes for all important sales meetings.
- Perform other duties as assigned by management.
- Adhere to company procedures, policies, and regulations.
- Fulfill other duties as assigned by management.
