JCM Nippon

Call Center Supervisor (CBU/Sales Admin)

Customer ServiceSalesPosted 1 d ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

2+ Years

Experience level

Associate

Work Mode

On-site

Industry

Construction

Languages

English

Description

The Cooperation Unit Supervisor (CBU Supervisor) is responsible for coordinating cross-functional operations between departments to ensure smooth execution, sales support, customer management, reporting accuracy, and operational efficiency.
This role acts as the central coordination point between sales teams, depo, projects, and internal departments while supporting management in monitoring sales activities, customer relationships, stock movement, project tracking, and system updates.
The CBU Supervisor also ensures timely reporting, proper customer database management, and effective communication between headquarters and regional operations.
Key Responsibilities: 1.
Cross-Functional Coordination: Act as the central coordination point between departments to ensure smooth operational flow.
Coordinate with Sales, Marketing, Supply Chain, Finance, HR/Admin, Technical, and regional teams on daily operational matters.
Follow up and monitor action plans assigned by management.
Sales Operations Support: Support management in supervising and monitoring sales team activities and performance.
Coordinate sales operational activities with regional sales teams and depo.
Assist in implementing sales campaigns, customer engagement activities, and call push sales operations.
Support CCM and regional depo operations when required.
Prepare and consolidate daily, weekly, and monthly sales achievement reports to support KPI sales tracking, performance evaluation, and management review accurately and on time.
Reporting & Data Management: Monitor and consolidate daily, weekly, and monthly sales reports accurately and on time.
Extract, verify, and distribute sales data to management and internal promptly.
Prepare customer debt/receivable reports across regions and provinces.
Maintain and update operational reports, customer records, and project tracking systems.
Customer & Project Coordination: Monitor key customer activities and maintain strong communication with strategic customers.
Track project lists and construction site activities in the system for sales teams and depo.
Create and update new customer and project information in the company system.
Review customer order history and product codes when customers request information or support.
Call Plan & Customer Engagement: Update and monitor sales call plans and online customer engagement activities by region.
Coordinate customer welcome procedures and customer handling standards during call push sales activities.
Ensure proper communication flow between sales representatives and customers.
System & Membership Administration: Coordinate timely account registration and setup for technical applicators and members within the JCM Applicator System.
Ensure all customer, project, and member data are updated accurately in the system.
Monitor system data accuracy and operational compliance.
Inventory & Branch Coordination: Monitor stock status and inventory movement across branches and regional depo.
Coordinate with Supply Chain and warehouse teams regarding stock availability and replenishment.
Support branch operational coordination when necessary.
Other: Perform other duties and special assignments delegated by CEO/Managing Director.

Requirements

Bachelor’s degree in Administration, Management, Marketing, Supply Chain, or related field.
Minimum 2-4 years of experience in sales coordination, operations, customer service, or administrative supervision.
Experience in construction materials, paint, retail, or distribution is an advantage.

Required Skills

Sales CoordinationOperationsCustomer ServiceAdministrative SupervisionConstruction Materials KnowledgePaint KnowledgeRetail KnowledgeDistribution Knowledge

Schedule & Flexibility

Schedule:standard

About JCM Nippon

Since 1998, Nippon Paint Cambodia has been the trusted name in color and protection. Based in the heart of Phnom Penh, we offer a comprehensive range of products and expert services to meet all your painting needs. What We Offer: 🏠 Home Paint: Vibrant and lasting colors for your living spaces. 💧 Waterproofing: Innovative sealing technology. 🏗️ Industrial Paint: High-performance protective coatings. 🖌️ Tools & Service: From quality brushes to full-service painting projects.

Industry

Construction