Woori Bank Cambodia

Assistant Manager, Digital Product Development

SalesPosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

2+ Years

Experience level

Entry Level

Work Mode

On-site

Industry

Insurance

Languages

Khmer, English

About the role

Develop roadmap for improving Mobile Banking Service/ Internet Banking.
Gather and write business requirement document (BRD), develop test case, and join system testing on new projects, enhancements or changes on the system.
Facilitate cross-department meeting and actions to address operational and customer service issues, including dispute cases and complaints, and challenges raised by the field staff and customers.
Regularly study and analyze the local and international trends on Payments and Mobile Banking Services to come up with the new practical and business-driven initiatives.
Build self-capacity mainly on channel service, digital product and UX/UI skills for future development.
Initiate UX/UI concept to improve current customer experience and make customer memorable with WBC’s mobile banking services.
Perform other tasks that may be assigned by line manager and other relevant managements.

Requirements

Degree in Banking or related fields.
Minimum 2 years’ experience in digital banking especially working in digital product (Mobile app, Internet Banking, Card, ATM).
Good understanding on digital banking products, Mobile app/Internet Banking/ATM/card infrastructure, policies and procedure establishment.
Good Computer literacy, especially in Ms. Office, Ms. Excel.
Good verbal and written communication in both Khmer and English.
Have ability to work independently, self-managed, and proactively as a member of a small, busy team.
Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance.

Required Skills

Digital BankingProduct Management (Mobile app, Internet Banking, Card, ATM)Banking Product UnderstandingInfrastructure Understanding (Mobile app/Internet Banking/ATM/card)Policy EstablishmentProcedure EstablishmentMs. OfficeMs. ExcelVerbal CommunicationWritten CommunicationKhmerEnglishIndependent WorkSelf-ManagementProactiveTeamworkIntegrityHonestyCommitmentWork under Pressure

Schedule & Flexibility

Schedule:standard

Benefits

competitive remuneration package
opportunity for career and personal development
Opportunities for promotion
Possibility for job training
Learn new skills and techniques

About Woori Bank Cambodia

Company page Visit Website

Our vision: Innovate Today, Create Tomorrow. Our mission: Contributing to the Cambodian Economy through better Financial Services for our Customers. Woori Bank (Cambodia) Plc. is one of the leading commercial banks in Cambodia with headquarter based in South Korea. Woori Bank has rooted in Cambodia for almost 30 years in serving Cambodians with smart financial services and solutions such as loans, deposit, domestic and international fund transfer, mobile banking, bill payment, ATM services and other financial services. Woori Bank (Cambodia) has committed to make life better through Fast, Convenient and Trustworthy banking experiences. Woori Bank (Cambodia) has extended its operational network to 145 branches in nationwide. Woori Bank is a global bank, established from South Korea Since 1899 with total assets of US$384 Billion and a coverage spanning across 713 branches in South Korea and 464 international networks in 24 countries including Cambodia (as of end of 2022).

Employees

1001 to 5000

Industry

Insurance

City

Phnom Penh

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About the role

Develop roadmap for improving Mobile Banking Service/ Internet Banking.
Gather and write business requirement document (BRD), develop test case, and join system testing on new projects, enhancements or changes on the system.
Facilitate cross-department meeting and actions to address operational and customer service issues, including dispute cases and complaints, and challenges raised by the field staff and customers.
Regularly study and analyze the local and international trends on Payments and Mobile Banking Services to come up with the new practical and business-driven initiatives.
Build self-capacity mainly on channel service, digital product and UX/UI skills for future development.
Initiate UX/UI concept to improve current customer experience and make customer memorable with WBC’s mobile banking services.
Perform other tasks that may be assigned by line manager and other relevant managements.

Requirements

Degree in Banking or related fields.
Minimum 2 years’ experience in digital banking especially working in digital product (Mobile app, Internet Banking, Card, ATM).
Good understanding on digital banking products, Mobile app/Internet Banking/ATM/card infrastructure, policies and procedure establishment.
Good Computer literacy, especially in Ms. Office, Ms. Excel.
Good verbal and written communication in both Khmer and English.
Have ability to work independently, self-managed, and proactively as a member of a small, busy team.
Have high integrity, honesty, and commitment and be able to work under pressure with high tolerance.