Wonderlab (Cambodia) Co Ltd

Customer Service

Hidden GemCustomer ServicePosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

Fresh Graduate

Experience level

Mid-Senior

Work Mode

On-site

Industry

Education

Languages

English, Khmer

About the role

Respond to inquiries from parents and students via phone, social media (FB, Telegram), and in person.
Provide detailed information about the school’s programs, classes fees, and schedules.
Handle registration and enrollment processes.
Address and resolve any issues or complaints promptly and professionally.
Maintain accurate records of student information and communications.
Assist in administrative tasks as needed.
Greet students and Parents/Customer, ensure a clean and organised reception area.
Answer questions, provide information, class tour.
Handle phone calls and inquiries about school schedules and programs.
Assist with filing, check student attendance & journey books and prepare school documents.
Provide support & monitor to weekend staff (PT) and assist with any special projects or tasks as assigned.

Requirements

Good verbal and written communication skills.
Strong interpersonal skills with a friendly and approachable demeanour.
Ability to multitask and handle a busy work environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Basic knowledge of office equipment (phone systems, printers, etc.). intermediate and Fluent in English and Khmer; additional languages are an advantage.

Required Skills

Verbal communicationWritten communicationInterpersonal skillsMultitaskingAdaptability to busy work environmentsMicrosoft Office SuiteMicrosoft WordMicrosoft ExcelMicrosoft OutlookOffice equipment operationPhone systemsPrintersEnglishKhmerWordExcelOutlook