DKSH (Cambodia) Ltd

Tele Marketer (Call Center)

Customer ServicePosted 2 d ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Experience level

Entry Level

Work Mode

On-site

Industry

Biotechnology Research

Languages

English

Description

Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines
Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
Follow and adhere to processes and standard operating procedures in performing day-to-day tasks
Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. Escalate to relevant stakeholders for follow-up actions
Handle periodic “walk-in” customer service and sales by providing quick and pleasant service to customers
Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system
Provide feedback to supervisor on improvement areas based on customer/client issues
Closely with internal stakeholders to ensure timely, effective and efficient service to customers
Establish and maintain good ing relationships with clients/customers

Requirements

Diploma or Certificate in any field
Demonstrate basic knowledge in customer service principles and practices
Demonstrate a ing understanding of the company's products, services, marketing campaigns, etc.
Proven experience in outbound tele-sales call centers
Proven excellent communication skills and strong telephone manners
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
Demonstrate fluency in local and ideally in English, both written and spoken
Computer literacy (Ms Office)
Minimum one to two years' experience in similar role

Required Skills

customer service principles and practicescompany's products, services, marketing campaignsoutbound tele-salescommunication skillstelephone mannersExcelWordPowerPointlocal language fluencyEnglish fluencyMs Office

About DKSH (Cambodia) Ltd

Company page Visit Website

DKSH’s purpose is to enrich people’s lives. For 160 years, we have been distributing, marketing, and selling high-quality products and brands for multinational and Fortune 500 companies. Established in 1952, DKSH Cambodia has been the trusted partner for companies looking to grow their business in Cambodia. At DKSH Cambodia, we deliver growth for our partners by providing a full range of market expansion services to distribute, market, and sell products in the following areas: Fast Moving Consumer Goods Pharmaceuticals Consumer Health & OTC Medical Devices Food & Beverage Ingredients Personal Care Ingredients Pharmaceutical Ingredients Specialty Chemicals Scientific Solutions Cummins DKSH - Power Solutions We deliver solutions so you can reach your business goals and grow market share. Here are five reasons to work with us.

Employees

1001 to 5000

Industry

Biotechnology Research

City

Phnom Penh

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Apply via ajip.ai with your Profile & CV.

Description

Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines
Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
Follow and adhere to processes and standard operating procedures in performing day-to-day tasks
Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. Escalate to relevant stakeholders for follow-up actions
Handle periodic “walk-in” customer service and sales by providing quick and pleasant service to customers
Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system
Provide feedback to supervisor on improvement areas based on customer/client issues
Closely with internal stakeholders to ensure timely, effective and efficient service to customers
Establish and maintain good ing relationships with clients/customers

Requirements

Diploma or Certificate in any field
Demonstrate basic knowledge in customer service principles and practices
Demonstrate a ing understanding of the company's products, services, marketing campaigns, etc.
Proven experience in outbound tele-sales call centers
Proven excellent communication skills and strong telephone manners
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
Demonstrate fluency in local and ideally in English, both written and spoken
Computer literacy (Ms Office)
Minimum one to two years' experience in similar role