HRINC

Customer Experience Specialist (Chinese Speaking)

GeneralPosted 4 hr ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Experience level

Entry Level

Work Mode

On-site

Industry

Human Resources Services

Languages

English, Chinese

Description

Provide quality support through Live Chat, Voice, and Digital Ticket channels to address consumer and partner inquiries effectively.
Ensure a positive and professional interaction during every consumer and partner engagement.
Manage service enquiries and disputes arising from consumers.
Guide driver partners and passengers in using the mobile application.
Monitor various company communication channels, including social media, web inquiries, and internal platforms.
Respond promptly and accurately to queries and concerns raised through these channels.
Collect feedback from merchants, drivers, and passengers to identify common issues and challenges.
Observe and promptly report front-line issues, such as booking problems or service disruptions, to the team lead.
Build and maintain good relationships and community-building efforts with consumers and partners.
Support other departments with campaigns and initiatives as needed.

Requirements

Studying or graduate in bachelor degree
At least 1 years Contact Centre experience in a fast-paced environment
Good computer skills
Good at English and Chinese (Speaking & Writing)
Able to on shifts rotation and night shift
Strong customer service and communication skills across multiple channels (Live Chat, Voice, Digital Tickets).
Ability to handle and resolve disputes professionally and efficiently.
Empathy and patience when guiding users through mobile applications.
Strong observational skills to identify and report recurring issues.
Ability to collaboratively and support cross-functional teams.

Required Skills

Contact Centre experiencecomputer skillsEnglishChineseshifts rotationnight shiftcustomer servicecommunication skillsLive ChatVoiceDigital Ticketshandle and resolve disputesEmpathypatienceobservational skillscollaborativelysupport cross-functional teams

Schedule & Flexibility

Schedule:shift

About HRINC

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region.

Industry

Human Resources Services

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Apply via ajip.ai with your Profile & CV.

Description

Provide quality support through Live Chat, Voice, and Digital Ticket channels to address consumer and partner inquiries effectively.
Ensure a positive and professional interaction during every consumer and partner engagement.
Manage service enquiries and disputes arising from consumers.
Guide driver partners and passengers in using the mobile application.
Monitor various company communication channels, including social media, web inquiries, and internal platforms.
Respond promptly and accurately to queries and concerns raised through these channels.
Collect feedback from merchants, drivers, and passengers to identify common issues and challenges.
Observe and promptly report front-line issues, such as booking problems or service disruptions, to the team lead.
Build and maintain good relationships and community-building efforts with consumers and partners.
Support other departments with campaigns and initiatives as needed.

Requirements

Studying or graduate in bachelor degree
At least 1 years Contact Centre experience in a fast-paced environment
Good computer skills
Good at English and Chinese (Speaking & Writing)
Able to on shifts rotation and night shift
Strong customer service and communication skills across multiple channels (Live Chat, Voice, Digital Tickets).
Ability to handle and resolve disputes professionally and efficiently.
Empathy and patience when guiding users through mobile applications.
Strong observational skills to identify and report recurring issues.
Ability to collaboratively and support cross-functional teams.