Prudential

Associate, Survey

GeneralPosted 1 d ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

Fresh Graduate

Experience level

Entry Level

Work Mode

On-site

Industry

Insurance

Languages

Khmer, English

Description

Conduct outbound welcome calls to newly issued policyholders and verify customer information.
Confirm customers’ understanding of product benefits, key policy terms, premium payments, and the free-look period.
Conduct Net Promoter Score (NPS) surveys and collect feedback on customers’ purchase and onboarding experience.
Accurately record call outcomes and customer feedback in the designated system.
Escalate complaints, mis-selling concerns, and complex cases to the responsible teams within the agreed timeline.
Deliver a professional and courteous customer experience on every call.
Protect customer confidentiality and comply with data privacy, information security, approved call procedures, and company policies.
Manage daily call volumes effectively and share recurring customer feedback with the line manager to support customer experience improvements.

Requirements

Senior-year university student or graduate.
Some experience in call handling and management.
Fluent in spoken and written Khmer, with intermediate English proficiency.
Good communication and listening skills with a problem-solving mindset.
Strong team, critical-thinking skills, and intellectual curiosity.
Good attention to detail with fast and accurate data-entry skills.
Basic proficiency in Microsoft Excel, Word, and Outlook.
Able to learn and use call center, CRM, and policy administration systems.
Able to effectively in a fast-moving and international environment.

Required Skills

Call handlingCall managementKhmerEnglishCommunicationActive listeningProblem-solvingTeamworkCritical-thinkingIntellectual curiosityAttention to detailData-entryMicrosoft ExcelMicrosoft WordMicrosoft OutlookCall center systemsCRMPolicy administration systems