Prudential

Tele-Reinstatement Associate

GeneralPosted 3 d ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

Fresh Graduate

Experience level

Entry Level

Work Mode

On-site

Industry

Insurance

Languages

Khmer, English

Description

Make outbound calls to customers with out-of-force (lapsed) policies to encourage and support policy reinstatement.
Explain the product benefits and coverage customers may have lost due to lapse and the value of restoring their protection.
Handle customer objections professionally and guide customers through reinstatement requirements, outstanding premiums, and payment options.
Follow up on pending reinstatement documents and requirements to ensure timely completion of policy reinstatement.
Maintain a professional and empathetic approach during customer interactions to uphold the company's brand and service standards.
Accurately record call outcomes, customer feedback, and reasons for policy lapse to support reporting and analysis.
Identify and escalate customer concerns or insights that may impact service quality or customer satisfaction.
Ensure compliance with data privacy requirements, fair treatment of customers, and company policies during all customer interactions.
Share customer feedback and suggestions to support continuous improvement.
Collaborate with sales agents and other relevant departments regarding customer follow-ups and reinstatement cases.
Track and report call activities and policy reinstatement performance.

Requirements

Bachelor’s degree in Administration or a related field is preferred.
0–2 years of experience in customer service, telesales, or call centre operations.
Fresh graduates are welcome to apply.
Experience in the insurance or banking industry would be an advantage.
Customer-centric mindset with genuine care for customers and their protection needs.
Good communication and persuasion skills, with the ability to explain benefits clearly and handle customer objections professionally.
Resilient, positive, and motivated when dealing with rejection or challenging customer conversations.
Proactive, target-driven, detail-oriented, and willing to learn.
Fluent in Khmer with good verbal and written English.
Ability to work towards key performance measures, including reinstatement rate, completion rate, pool clearance rate, and a minimum of 4.5 hours of daily talk time.

Required Skills

Customer ServiceTelesalesCall Centre OperationsCustomer-centric mindsetCommunication skillsPersuasion skillsHandling customer objectionsResilienceTarget-drivenDetail-orientedWillingness to learnKhmerEnglish

About Prudential

Visit Website

Prudential’s purpose is to be partners for every life and protectors for every future, creating a culture of diversity and inclusion.

Industry

Insurance

More at Prudential

Other open roles at this company

5 open

Supervisor, Data & Reporting, Cambodia & Myanmar (C&M) Hub

Phnom PenhFull-time

Actuarial Analyst (Intern)

Phnom PenhInternship

Assistant Manager, Product and Channel Marketing

Phnom PenhFull-time

Senior Supervisor, Compliance

Phnom PenhFull-time

Head of Digital Marketing

Phnom PenhFull-time

Recommended Jobs

Similar roles you might be interested in

6 found

Local Data Collector / Local Data Collector Lead

Tetra Tech International Development

Phnom PenhContract

ResearchSocial DevelopmentMonitoring and Evaluation

GEDSI Investment Manager

Cowater International

Phnom PenhFull-time

GEDSI (Gender Equality, Disability and Social Inclusion)Care economy interventionsInclusive employment

Programme Coordinator

Heinrich Böll Foundation

Phnom PenhFull-time

Civil society experienceDevelopment cooperationProject planning

Project Coordinator

Swisscontact Cambodia

Phnom PenhFull-time

AgronomyEnvironmental ScienceRural Development

Redirects you to the company website to apply.

Apply Now

Description

Make outbound calls to customers with out-of-force (lapsed) policies to encourage and support policy reinstatement.
Explain the product benefits and coverage customers may have lost due to lapse and the value of restoring their protection.
Handle customer objections professionally and guide customers through reinstatement requirements, outstanding premiums, and payment options.
Follow up on pending reinstatement documents and requirements to ensure timely completion of policy reinstatement.
Maintain a professional and empathetic approach during customer interactions to uphold the company's brand and service standards.
Accurately record call outcomes, customer feedback, and reasons for policy lapse to support reporting and analysis.
Identify and escalate customer concerns or insights that may impact service quality or customer satisfaction.
Ensure compliance with data privacy requirements, fair treatment of customers, and company policies during all customer interactions.
Share customer feedback and suggestions to support continuous improvement.
Collaborate with sales agents and other relevant departments regarding customer follow-ups and reinstatement cases.
Track and report call activities and policy reinstatement performance.

Requirements

Bachelor’s degree in Administration or a related field is preferred.
0–2 years of experience in customer service, telesales, or call centre operations.
Fresh graduates are welcome to apply.
Experience in the insurance or banking industry would be an advantage.
Customer-centric mindset with genuine care for customers and their protection needs.
Good communication and persuasion skills, with the ability to explain benefits clearly and handle customer objections professionally.
Resilient, positive, and motivated when dealing with rejection or challenging customer conversations.
Proactive, target-driven, detail-oriented, and willing to learn.
Fluent in Khmer with good verbal and written English.
Ability to work towards key performance measures, including reinstatement rate, completion rate, pool clearance rate, and a minimum of 4.5 hours of daily talk time.