HGB Group Co Ltd (Luxury Division)

Operation Manager

Hidden GemManagementPosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

4+ Years

Experience level

Mid-Senior

Work Mode

On-site

Industry

Automotive

About the role

Oversee daily retail operations, covering both sales activities and after-sales services.
Ensure the operations team consistently adheres to Retailer CI requirements, including staff presentation, customer facilitation, security measures, task assignments, and vehicle inspection procedures.
Collaborate with the logistics department to make sure vehicles are transported safely and delivered to the showroom on schedule.
Provide immediate assistance to customers when vehicles experience breakdowns during transit.
Manage and file insurance claims for any incidents involving transported or demonstration vehicles.
Evaluate and forward vehicle homologation documents to the ISC for approval.
Deliver regular and timely updates to management.

Requirements

Bachelor’s degree in Business Administration, Operation, or related field.
Minimum 4 years’ experience in automotive operations or dealership environment.
Good understanding of vehicle logistics, showroom operations, and after-sales processes.
Familiar with Retailer CI standards and basic regulatory/homologation procedures.
Strong communication, coordination, and problem-solving skills.
Proven ability to lead and support an operations team.

Required Skills

Business AdministrationOperations ManagementAutomotive OperationsDealership OperationsVehicle LogisticsShowroom OperationsAfter-Sales ProcessesRetailer CI StandardsRegulatory ProceduresHomologation ProceduresCommunicationCoordinationProblem-SolvingTeam LeadershipTeam Support