Soueast Cambodia

Service Advisor

SalesPosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience level

Mid-Senior

Work Mode

On-site

Industry

Automotive

About the role

Understand the Service process and strictly follow every step operation.
Ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
Receive customer enquiries by telephone and in person and successfully convert these into firm bookings.
Record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
Enhance the reputation of the Company.
At every opportunity when interacting with others.
Ensure customer awareness of all products and services available by professional presentation and demonstration.
Professionally sell additional products, services and repair work as appropriate to customers’ needs.
Seek to obtain referrals for other car owners in customers’ families and among friends and associates.
Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.
Advise on predicted completion times and collection arrangements.
Ensure proper qualification and total understanding of customer needs and requirements.
Satisfy customers’ needs through making additional products and services available to them.
Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.
Strive to delight customers in every aspect of their contact with the Service Department.
Ensure that customers understand the work detailed on job cards and that they sign to evidence their agreement.
Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements.
Ensure that customers fully understand the limits and conditions of such work and the effects of repair, especially on older vehicles.
Contact customers prior to visit to confirm booking and vehicle information, details of work to be carried out and method of payment (where appropriate).
Notify customers (as necessary) of progress, completion of work or any delay/ problems encountered.
Performs effectively other tasks assigned by Workshop / Technical Service Manager.
Checking car status at Control Board or with Chief of Technician, if it will be finished at appointed time or any additional problem.
Calling Chief of Technician explain for repair status (when Service Advisor cannot answer for customer).
Keep informing to customer if repair completed especially who are waiting in waiting area.
Invite customer to delivery area.
Welcoming customer at the delivery area.
Making salutation and greeting with smile.
Asking for car receiving slip.
Using tools together with explaining repairing job such as Shop Manual, Parts Catalogue or Defect Parts.
Asking customer if there are have any inquiries.
Informing about next periodical service.
Advising self-basic maintenance.
Asking customer for any inquiries.
Signing in “delivered by” and giving customer sign in “received by”.
Inviting customer to cashier counter for payment process (waiting around in case any questions) and back to delivery area.

Requirements

BBA or Technical certification of Automotive field or equivalence.
Smart and well presented in appearance and personal hygiene.
Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.
Ability to access and pass information to other staff and to log onto paperwork and working documents.
Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
Training in telephone answering techniques.
Competency in numeracy and literacy.
Training in workshop computer systems and workshop loading systems.

Required Skills

BBAAutomotive fieldClear communicationUnambiguous communicationAccurate record keepingInformation accessInformation relayLogging informationCustomer de-escalationManaging difficult customersTelephone answering techniquesNumeracyLiteracyWorkshop computer systemsWorkshop loading systems

Schedule & Flexibility

Schedule:standard

Compensation Details

Bonus:Year-End Bonus

Benefits

Seniority Payment Twice a Year
Annual Leaves 18 days per year
NSSF
Health & Well Being Support
Year-End Bonus

About Soueast Cambodia

Company page Visit Website

A family-run conglomerate focused on leading brands' expert curation and long-term management to deliver the highest service standards and foster successful partnerships. We aim to grow sustainably and responsibly by nurturing our brand portfolio and business partnerships for long-lasting high performance, and drawing on their distinctive heritage. From our headquarters in Phnom Penh, performance is supported by the leadership of our managers, whose vision and capacity to motivate their teams enable the entire organization to accomplish challenging goals. Under the insightful vision and strategic leadership of the Group President, the Board of Directors is the strategic body of the Company that is primarily responsible for driving long-term value creation and protecting its corporate interests, focusing in particular on the social and environmental issues facing its business. We drive long-term momentum to develop world-leading brands' presence in Southeast Asia, from automotive to food & beverage and other industries, respecting their distinctive identities. We are united in our constant quest for creativity, innovation, and excellence.

Employees

21 to 50

Industry

Automotive

City

Phnom Penh

More at Soueast Cambodia

Other open roles at this company

5 open

Marketing Manager

CambodiaFull-time

Sales Manager

CambodiaFull-time

General Manager

CambodiaFull-time

Sales Consultant

CambodiaFull-time

Parts Manager

CambodiaFull-time

Recommended Jobs

Similar roles you might be interested in

6 found

Sales Manager

Soueast Cambodia

CambodiaFull-time

Sales experienceSales strategy developmentClient relationship management

Service Manager

Mazda Cambodia

CambodiaFull-time

Service ManagementSupervisory RoleAutomotive Industry Knowledge

Sales Manager

HGB Group Co Ltd (Luxury Division)

CambodiaFull-time

BusinessMarketingAutomotive Sales

Spare Parts Stock Controller

Industry Leading Company

CambodiaFull-time

inventory managementspare parts managementautomotive industry knowledge

Redirects you to the company website to apply.

Apply Now

About the role

Understand the Service process and strictly follow every step operation.
Ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
Receive customer enquiries by telephone and in person and successfully convert these into firm bookings.
Record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
Enhance the reputation of the Company.
At every opportunity when interacting with others.
Ensure customer awareness of all products and services available by professional presentation and demonstration.
Professionally sell additional products, services and repair work as appropriate to customers’ needs.
Seek to obtain referrals for other car owners in customers’ families and among friends and associates.
Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.
Advise on predicted completion times and collection arrangements.
Ensure proper qualification and total understanding of customer needs and requirements.
Satisfy customers’ needs through making additional products and services available to them.
Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.
Strive to delight customers in every aspect of their contact with the Service Department.
Ensure that customers understand the work detailed on job cards and that they sign to evidence their agreement.
Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements.
Ensure that customers fully understand the limits and conditions of such work and the effects of repair, especially on older vehicles.
Contact customers prior to visit to confirm booking and vehicle information, details of work to be carried out and method of payment (where appropriate).
Notify customers (as necessary) of progress, completion of work or any delay/ problems encountered.
Performs effectively other tasks assigned by Workshop / Technical Service Manager.
Checking car status at Control Board or with Chief of Technician, if it will be finished at appointed time or any additional problem.
Calling Chief of Technician explain for repair status (when Service Advisor cannot answer for customer).
Keep informing to customer if repair completed especially who are waiting in waiting area.
Invite customer to delivery area.
Welcoming customer at the delivery area.
Making salutation and greeting with smile.
Asking for car receiving slip.
Using tools together with explaining repairing job such as Shop Manual, Parts Catalogue or Defect Parts.
Asking customer if there are have any inquiries.
Informing about next periodical service.
Advising self-basic maintenance.
Asking customer for any inquiries.
Signing in “delivered by” and giving customer sign in “received by”.
Inviting customer to cashier counter for payment process (waiting around in case any questions) and back to delivery area.

Requirements

BBA or Technical certification of Automotive field or equivalence.
Smart and well presented in appearance and personal hygiene.
Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.
Ability to access and pass information to other staff and to log onto paperwork and working documents.
Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
Training in telephone answering techniques.
Competency in numeracy and literacy.
Training in workshop computer systems and workshop loading systems.