HSC Group

Assistant Manager, Operations (Process & System)

Hidden GemInformation TechnologyPosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

2+ Years

Experience level

Entry Level

Work Mode

On-site

Industry

Food and Beverage Retail

About the role

Analyze current workflows and identify gaps, inefficiencies, or risks in operational processes.
Design, document, and implement improved processes using standard frameworks.
Collaborate with stakeholders to streamline merchant, customer, or internal team journeys.
Work with Product, Tech, or IT teams to scope and support implementation of system tools or process automation.
Conduct UAT (User Acceptance Testing) for new features or tools before rollout.
Monitor system performance and recommend improvements based on operational needs.
Use data analysis (basic SQL, Excel, dashboards) to identify performance bottlenecks or recurring issues.
Prepare reports or insights to support decision-making by Operations or Leadership teams.
Serve as a bridge between operations, product, tech, and business teams to ensure smooth project execution.
Train internal teams on updated processes, tools, and SOPs.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field.
2–4 years of experience in operations, process design, or system implementation.
Strong understanding of process mapping tools and methodologies.
Hands-on experience with workflow or project management platforms Proficient in Excel familiarity with or tools is a plus.
Strong communication and stakeholder management skills.

Required Skills

Operations ManagementProcess DesignSystem ImplementationProcess MappingWorkflow ManagementProject ManagementExcelCommunicationStakeholder ManagementSQL

Benefits

Competitive remuneration package
opportunity for career and personal development
Opportunities for promotion
Possibility for job training
Learn new skills and techniques

About HSC Group

Company page Visit Website

HSC Group is a local enterprise founded in 2007 by Oknha Sok Hong. Under the exemplary and visionary leadership of Oknha, HSC Group has experienced significant expansion. The company comprises seven primary business divisions and collaborates with numerous partners globally to establish over 14 international and regional brands and franchises in Cambodia. Guided by our vision and mission, HSC Group upholds core values that prioritize the well-being of its customers and business partners, fostering mutual growth and development. The company is also actively engaged in socially responsible initiatives in collaboration with the Government of Cambodia.

Employees

5001 to 10000

Industry

Food and Beverage Retail

City

Phnom Penh