Bank

Manager, Japan Desk

Customer ServicePosted 3 mo ago

Location

Boeng Keng Kang | Phnom Penh

Job Type

FULLTIME

Experience

2+ Years

Experience level

Mid-Senior

Work Mode

On-site

Industry

Banking

Languages

Japanese, English

Description

Developing and sustaining long-lasting relationships with Japanese customers.
Calling potential Japanese customers to explain Bank's products/services and encourage purchases.
Answering Japanese customers' questions and escalating complex issues to the relevant departments as needed.
Cross-selling bank product to Japanese customers.
Maintaining an accurate record of all sales, scheduled Japanese customer appointments, and Japanese customer complaints.
Collaborating with the brand and marketing strategy department to ensure that the Bank is reaching its target audience.
Informing product developers of possible product improvements and changes to ensure that Bank's products/services meet current market needs.
Preparing cost-benefit analyses for prospective and existing Japanese customers to determine the most suitable purchase options.
Assist to line manager to achieve the goal/target.
Report all matters to line manager.

Requirements

Bachelor's degree in finance and banking, accounting or business administration, business management, marketing, or related field is preferred.
Proven sales experience and good connection with Japanese Owner Company, Restaurant, Buinsessperson
Sound knowledge of sales strategies and industry regulations.
Strong analytical and problem-solving skills.
Experiences with Japanese customers' relationship management and Japanese customer services.
Good comment of Japanese and English communication skill.
Microsoft Office and another computer skill is a plus.
Effective communication skills.

Required Skills

SalesJapanese Owner Company RelationsRestaurant RelationsBusinessperson RelationsSales StrategiesIndustry Regulations KnowledgeAnalytical SkillsProblem-Solving SkillsJapanese Customer Relationship ManagementJapanese Customer ServiceJapanese CommunicationEnglish CommunicationMicrosoft OfficeComputer SkillsEffective Communication

Compensation Details

Bonus:150% of Salary

Benefits

Salary
Lunch Allowance
Khmer New Year/Pchum Ben Bonus 150% of Salary
Seniority Payment
Insurance
Benefits follow Cambodia Labor

About Bank

We are a Bank.

Industry

Banking

More at Bank

Other open roles at this company

4 open

Customer Service Officer

Location not specifiedFull-time

Manager, Compliance Report and Analysis Unit

Phnom PenhKhan Prampir MakaraMonoromFull-time

Relationship Manager, Retail Banking

Bavel | BattambangFull-time

Customer Service Officer

Tuol Kouk | Phnom PenhFull-time

Recommended Jobs

Similar roles you might be interested in

6 found

Marketing Officer

leading payment solutions company

Boeng Keng Kang | Phnom PenhFull-time

MarketingCommunicationsMedia

Director Of Risk Management And Compliance

S.T.B.A.

Boeng Keng Kang | Phnom PenhFull-time

credit riskoperational riskcompliance

Head Of HR And Admin

KB Daehan Specialized Bank Plc.

Boeng Keng Kang | Phnom PenhFull-time

Human Resource ManagementAdministrationOrganizational Leadership

Accounting Officer

A Fantastic Opportunity

Boeng Keng Kang | Phnom PenhFull-time

AccountingFinanceAccounting Principles

Redirects you to the company website to apply.

Apply Now

Description

Developing and sustaining long-lasting relationships with Japanese customers.
Calling potential Japanese customers to explain Bank's products/services and encourage purchases.
Answering Japanese customers' questions and escalating complex issues to the relevant departments as needed.
Cross-selling bank product to Japanese customers.
Maintaining an accurate record of all sales, scheduled Japanese customer appointments, and Japanese customer complaints.
Collaborating with the brand and marketing strategy department to ensure that the Bank is reaching its target audience.
Informing product developers of possible product improvements and changes to ensure that Bank's products/services meet current market needs.
Preparing cost-benefit analyses for prospective and existing Japanese customers to determine the most suitable purchase options.
Assist to line manager to achieve the goal/target.
Report all matters to line manager.

Requirements

Bachelor's degree in finance and banking, accounting or business administration, business management, marketing, or related field is preferred.
Proven sales experience and good connection with Japanese Owner Company, Restaurant, Buinsessperson
Sound knowledge of sales strategies and industry regulations.
Strong analytical and problem-solving skills.
Experiences with Japanese customers' relationship management and Japanese customer services.
Good comment of Japanese and English communication skill.
Microsoft Office and another computer skill is a plus.
Effective communication skills.