Customer Service Officer

• Figure out the problem and demand of customer and provide recommendation as well as introduce bank products and services as needed by customer.
• Find potential customers through internal and external sale net Monitor customer bank account such as account opening and closing, account maintenance and transactions of customer bank account Present and promote bank products and services to existing and new customers.
• Provide the best customer service to the bank customer.
• Guiding the customers to internal financial expert or relevant departments such as SME, Commercial Loan, Retail loan as well as other bank products and services as necessary.
• Prepare account opening and closing documents, signature proposal and assign account number.
• Verify detailed bank account as requested by customer.
• Discuss the bank policy and procedure and raise up the change of policy and procedure that might affect the customer.
• Resolve all customer's inquiry and complaint.
• Perform administrative duties such as customer data entry as necessary.
• Other tasks assigned by line manager.

Having banking experience as al Banking, compliance with rules and regulations Having sale experience at least 2 years Good understanding of bank products and services Be able to speak and write in Japanese