• This Assistant Sales Manager is responsible for meeting or exceeding sales objectives of assigned segmentation by promoting and selling rooms through professional sales techniques and long-term customer relationships.
• This position will also assume responsibility for the overall management of the administration function within the Sales department.
• All duties that are carried out should be conducted to the highest standard and in accordance with the hotel standards; company policies and procedure; objectives and legal requirements.

Duties and responsibilities:

• Target the right key accounts for the hotels.
• Ensure the minimum of Sales Call and Telephone Calls meets the assignment.
• Responsible for hotel rooms target revenue and profitability as assigned by DOSM.
• Cooperate with Events Sales Manager to cross-sell rooms and F&B.
• Establish a good working relationship with your guests, visitors and colleagues creating a team that works well together and with other departments.
• Assist as required/requested with the solving of any guest feedback and be able to handle them in the most efficient manner.
• Learn to be very knowledgeable about ALL Member benefits and recruit more members as possible.
• Complete and submit credit applications for new accounts (final approval of credit by Finance Department).
• Collaborate with A/R to ensure the payment from key accounts collected within the timeline.
• Carry out Sales Trips to all business areas as specified both domestically and internationally as required.
• Lead and couch subordinate(s) for efficient performance.
• Make sure specific contracts issued are countersigned.
• Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.
• Produce required reports of completed sales activity including details of face-to-face client appointments, presentations, familiarization trips and any other related client interaction.
• Update and maintain all market segment sales contact lists and account information in ANAIS or other systems as directed.
• Co-ordinate and execute all direct mailings as instructed by the Director of Sales & Marketing.
• Conduct Market Research as required.
• Oversea subordinate(s) ensuring all Key Accounts have on file the necessary documentation, contracts, contact forms, and up to date.
• Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
• Carry out any other reasonable tasks as required by manager.
• Perform other reasonable duties assigned by manager.