About the role
- Provide tax collection through OTC and digital channels, including cooperation with branches and stakeholders in delivering obligations set-out in signed MOUs.
- Answer tax inquiries/problems from high-value clients/stakeholders.
- Handle complaints/disputes on tax collection.
- Support stakeholders for the effective implementation of Quality Tax Collection.
- Maintain relationships with government officers such as GDCE, NT, or GDT on tax collection and other inquiries.
- Proactively participate and support direct manager in documenting tax collection process to ensure comprehensive development, supervision, and operation of tax transactions within the Bank.
- Proactively support inquiries/requests from stakeholders to ensure prompt and accurate service delivery to clients.
- Proactively find solutions on any complaint and dispute raised by clients for tax payment.
- Prepare necessary letters for compliant/dispute and resolution letters/memos to communicate with internal and external stakeholders (National Treasury, GDT, MEF, and other government agencies etc.).
- Regularly monitor essential reports to promptly detect, analyze, and report any irregularities or abnormalities, ensuring timely resolutions and effective controls.
- Review and manage complex tax matters such as wrong amount, incorrect account number, etc. Collaborate with internal and external government agencies to establish, enhance, and improve the tax service through OTC and digital channels.
- Track and analyze impacts for further improvement and enhancement.
- Identify in-house operational gaps and propose any improved actions to higher-ups and/or relevant stakeholders.
- Promptly escalate critical cases to management.
- Collaborate with the manager to conduct Train of Trainer (TOT) Training when necessary.
- Perform other tasks as assigned by the Line Manager.
Requirements
- Bachelor’s degree in finance, banking, taxation, and/or relevant field.
- Minimum two to three years of experience in tax functions, preferably in dispute handling or government agencies.
- Strong knowledge and experience with tax processes in accordance with Cambodian laws and regulations.
- Excellent follow-up skills and a results-oriented mindset.
- Proven relationship management abilities.
- Basic understanding of bank branch operations, rules, regulations, and operational risks.
- Effective communication, negotiation, customer service, presentation, problem-solving, and internal skills.
- Proficiency in Khmer and English, with additional languages being an advantage.
- Proficient in Microsoft Office (Word, PowerPoint, and advanced Excel preferred) and bank software.
- Strong attention to detail and accuracy.
Required Skills
financebankingtaxationtax processesCambodian laws and regulationsbank branch operationsrules, regulations, and operational risksfollow-up skillsresults-oriented mindsetrelationship managementcommunicationnegotiationcustomer servicepresentationproblem-solvinginternal skillsattention to detailaccuracyMicrosoft OfficeWord
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