Officer, Admin And Customer Service

• Serve as the first point of contact for customers, visitors, and tenants.
• Handle customer inquiries, requests, and complaints in a professional and timely manner.
• Provide accurate information about stores, promotions, services, and facilities.
• Record, follow up, and coordinate customer feedback or issues with relevant departments.
• Perform daily administrative tasks such as filing, documentation, and data entry.
• Manage incoming and outgoing calls, emails, and correspondence.
• Prepare basic reports, letters, and documents related to operations and customer service.
• Manage front desk or information counter operations.
• Register visitors and maintain visitor logs.
• Maintain a clean, organized, and professional reception area.
• Coordinate with Operations, Sales, Marketing, Security, and Maintenance teams.
• Support mall/store activities, promotions, and events.
• Assist in tenant communication and operational notices.
• Follow company policies, service standards, and procedures.
• Ensure customer service quality and company image are well maintained.
• Support service improvement initiatives based on customer feedback.

Associate Degree or Bachelor’s Degree in Administration, Management, Hospitality, or related fields 1–2 years of experience in administration, customer service, retail, or mall operations Experience in retail stores, malls, hotels, or customer‑facing roles is an advantage Fresh graduates with strong service mindset may be considered Strong customer service and communication skills Good organization and multitasking abilities Problem‑solving and customer‑oriented mindset Ability to under pressure and handle complaints professionally Basic knowledge of Microsoft Office (Word, Excel) Experience with customer service systems or POS is a plus English: Basic to intermediate communication Friendly, polite, and professional attitude Honest, responsible, and detail‑oriented Willing to shifts, weekends, or public holidays if required.