Manager, Mall

• Manage shopping mall operations to ensure that all operation team and outsource services team together to provide the best services to customers (Tenants & Shoppers).
• Focus on asset management with its main objective to improve the value of the shopping mall.
• Establishing parameters (plans, budgets, targets and resource allocations) for reporting teams by managing the skill set of these teams and to ensure that they can achieve set objectives.
• Communicate values, behaviors and practices expected of the force.
• Communicate information in a clear and concise manner by using communication tools to foster communication within the.
• Ensure all policies, procedures and methodologies are adhered to, provide regular update on the status of activities to the Immediate Supervisor – trends, performance, opportunities.
• Provide support and closely with other team members such as Marketing & Leasing Team, Facilities Management team, Finance Team through issues until all outstanding matters are resolved.
• Seek feedback and / or information on mall performance.
• Assist direct reports to expediently resolve tenants’ issues.
• Provide direction to Teams to ensure their actions are consistent with the overall direction of Company Lead by example.
• Ensure consistency and integrity when managing internal and external relationships.
• Coach staff to understand how the operates and how opportunities may benefit the tenants and the Mall Encourage team by ensuring sharing of information.
• Conduct performance appraisals for reporting team direct Monthly meetings with tenants to determine ongoing needs and expectations.
• Manage tenant relationships when conflict occurs and/or when tenants’ expectations are not met.
• Seek customer and tenant feedback on the Mall’s performance and use feedback to improve mall performance.
• Discuss key issues with immediate Supervisor and gain agreement to action.
• Negotiate the delivery of individual mall strategy with Immediate Supervisor.
• Resolve misunderstandings and demonstrate willingness to achieve “win-win” solutions – with staff, tenants, and shoppers alike.
• Promote Team spirit, between team member and cross department with teams to ensure achievement of stated objectives.
• Follow up with assigned team members to ensure all matters are resolved.
• Comprehensive understanding of policies and key performance measures.
• Ensure mall facilities are maintained at the required standards to provide for a safe and comfortable shopping experience.
• Comprehensive knowledge of competitors, their activities and their potential impact on the.

Minimum Education

• Master's or bachelor's degree in management, administration, Tourism, Hospitality, Marketing or other related fields Professional Experience
• 5-year experience in hotel or shopping mall management
• At least 3-year experience in a supervisory or management position
• Hand-on experience in retail operations and managing tenants
• Experience in shopping mall Knowledge
• General technical knowledge of MEP requirements
• Understanding of consumer marketing, Accounts, and labor laws
• General technical knowledge of Fit out requirements and Landlord Provisions.
• Proficient in MS-office for report writing and communication
• Knowledge related to force scheduling, experience in managing people and ing as part of a cleaning crew. Skills and Abilities
• Strong verbal and written communication, and negotiation skills
• Competent in formal report writing and Presentation skills
• Demonstrated supervisory and mentoring skills
• A team player with the ability to independently and unsupervised
• Be self-motivated and performance focused
• Proven ability to influence people (internally and externally)
• Ability to under pressure
• A strong and mature leader and team player
• High commitment and reliability.
• Commercial and awareness Other Requirements
• Energetic and willing to learn
• Initiative and takes pride in his / her
• Committed, self-motivated and dependable