Remittance Sales and Services Consultant

• To generate and achieve sales target and transaction growth of all products/services available in International Operations through provision of highly professional and well-rounded service presentations, consultations, acquisition and services to customers, and provide technical support to the Bank’s frontline personnel interchanging remittance referrals and product knowledge.
• Generate remittance sales through provision of highly professional products/services presentation, understanding of customers’ needs and matching them with the right products/services to successfully close deals and satisfy customers’ demands; Closely with Relationship Managers, Branch Managers, and other products partners to facilitate and uplift remittance customers and transactions; Establish sales proposal and delivery presentation to customers; Build and maintain strong relationship with strategic clients becoming an end-to-end “Trusted Advisor” to them and promptly propose solutions to their concerns/issues as well as to further cross-sell other remittance/banking products with them; Provide support, consultation and products/processes knowledge to internal stakeholders and customers on all international money transfers including remittance, MoneyGram, RIA, DBP and other payment products; Ensure products and processes are well managed and understood by all relevant parties including internal teams and customers; Conduct market research, FX deals updates and analyze competitor new activities and trends regularly to keep the team informed as well as to identify new opportunities for sales growth; Resolve customers’ concerns/issues/complaints following the Bank’s policies and procedures to provide amicable solutions for all and escalate to higher authority (if necessary); Prepare sales report on a regular basis; Handle tasks assigned by Line Manager.

Bachelor’s degree in International Relations, Professional Communication, Finance and Banking, Accounting or any relevant field; One year of working experiences in banking and financial services industry; Knowledge of banking operations especially international money transfers; Good sales skills, customer services, communication, negotiation, problem solving, team and internal skills; Ability to coach, support and communicate product and process knowledge to relevant stakeholders; Ability to use and communicate in both Khmer and English (Chinese is a plus); Professionalism and presentation skills; Ability to develop logical and professional report; Microsoft Office and Bank’s software; Strong dedication to accuracy and efficiency.