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Canadia Bank

Senior Command Center Officer

Generalបានបង្ហោះ 4 hr ago

Location

Head Office, Phnom Penh

Job Type

FULLTIME

Experience

2+ Years

Experience level

កម្រិតសហការី

Work Mode

On-site

Industry

ធនាគារ

ការពិពណ៌នា

  • Escalate incidents to appropriate technical teams for advanced troubleshooting and resolution.
  • Manage and prioritize the load of the command center team.
  • Track report on key performance indicators (KPIs) for the command center.
  • Collaborate with other IT teams to ensure seamless communication and incident resolution.
  • Stay up to date on the latest IT technologies and best practices.
  • Lead/guide the team in monitoring net activity, server health, application performance, and security threats.
  • Monitor IT systems and infrastructure for potential issues and proactively identify and troubleshoot incidents.
  • Develop and maintain documentation for IT processes and procedures within the Command Center.
  • Ensure adherence to IT policies, procedures, and service level agreements (SLAs).
  • Analyze incident trends and reports to identify root causes and implement preventive measures.
  • Document incident details, resolution steps, and lessons learned.
  • Analyze trends and identify opportunities to improve IT system performance, monitoring tools, and incident response procedures.
  • Managing subordinate staff in the day-to-day performance of their jobs.
  • Manage and lead the team, providing direction and ensuring efficient and effective practices.
  • Foster a culture of collaboration and continuous improvement within the IT team.
  • Providing support for any projects and reporting to the manager.
  • Supporting and providing required info for any audit and compliance activities.
  • Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the bank, and carry out duties with high integrity.
  • Adhere to all established risk control guidelines, procedures, and measures to identify, assess, report, mitigate, and monitor the risks involved in the day-to-day .

លក្ខខណ្ឌតម្រូវការងារ

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum 2-3 years of experience in IT operations or service desk management.
  • Good communication, problem-solving, interal skills, and ing effectively under pressure in a fast-paced environment.
  • Experience in IT ticketing system incident management tools (a plus).

ជំនាញចាំបាច់

Computer ScienceInformation TechnologyIT operationsservice desk managementCommunicationProblem-solvingInterpersonal skillsWorking effectively under pressureIT ticketing systemIncident management

កាលវិភាគការងារ និងភាពបត់បែន

Schedule:standard

អំពី Canadia Bank

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

Canadia Bank Plc. was established on 11th November 1991 as “Canadia Gold & Trust Corporation Ltd.”, joint-venture between Cambodian - Canadians and the National Bank of Cambodia (Central Bank of Cambodia). The bank’s management consisted of former staff of the National Bank of Cambodia and its Cambodian – Canadian shareholders. The main activities were based on gold transactions, gold plaque manufacturing and lending to local merchants. Since 1991, the bank has grown significantly and expanded operations, becoming the largest local bank in Cambodia. Banking with Canadia Bank means a relationship with us and our banking professionals. Dedicated service to our customers, we deliver best-in-class banking across Cambodia. Long-standing local experience, wide network of branches, and uncompromising focus on financial strength and reliability, Canadia Bank leads. With an eye for the future, we are building a universal financial services group. With an extensive range of products and services, Canadia Bank has the right solutions. With qualified and knowledgeable banking professionals, Canadia Bank is your best partner. Canadia Bank has one of the largest networks of branches and ATM machines throughout the country, with a presence in every province in Cambodia, making our services simple, convenient, and accessible. With a worldwide network of correspondent banking relationships and a solid base of local and international customers Canadia Bank holds commanding market shares in loans as well as deposits. Along with the new securities trading license, Canadia Bank offers a comprehensive range of products and services that meet our customers’ needs. With a strong and safe financial standing, and a disciplined approach to growth, the Bank stands on firm financial foundations, which ensures that our customers and confidence in their banking relationship with us. Today, Canadia Bank remains the safest bank in Cambodia. Canadia Bank’s customers and banking partners, local and global, are assured that the bank balances growth aspirations with a strong and stable balance sheet. Our Mission To Be the Best Partner to our customers and employees by leveraging on People, Technology, and Service Delivery. Our Vision To be the Trusted Bank of Choice in Cambodia. To bring our years of experience into constantly developing new and exciting products and services to better serve our customers. Core Values We flourish in an open atmosphere that celebrates the spirit of invention, progress, and change while embracing our CORE VALUES of Trust, Ownership, Performance-Driven, Innovation, and Customer Focus in everything that we do..

Employees

1001 to 5000

Industry

ធនាគារ

City

Phnom Penh

More at Canadia Bank

Other open roles at this company

5 open

Senior Consumer Deposit Product Promotion and Activation Officer

Head Office, Phnom PenhFull-time

Product Execution Manager

Doun Penh | Phnom PenhFull-time

Deposit Relationship Manager

Doun Penh | Phnom PenhFull-time

Branch Manager - Operations

Doun Penh | Phnom PenhFull-time

Senior Talent Acquisition Officer

Doun Penh | Phnom PenhFull-time

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