ABA Bank

Loan Recovery Manager

Financeបានបង្ហោះ 1 d ago

Location

Toul kork Branch

Job Type

FULLTIME

Experience

3+ Years

Experience level

កម្រិតសហការី

Work Mode

On-site

Industry

ធនាគារ

Languages

Khmer, English

ការពិពណ៌នា

To manage all overdue loan situations under the assigned region/province/area through planning, monitoring and coaching of loan recovery personnel to achieve their loan recovery target.
To drive and ensure settlement of defaulted loan and NPL are settled as soon and as much as possible.
To lead loan recovery team with charismatic manner and utmost responsibility to achieve the set loan recovery target under team performance.
Drive and monitor all Loan Recovery KPI to ensure achievements of the targets as expectations.
Drive team to achieve each individual performance target and overcome challenges in their own areas through regular meetings.
Lead regular team meeting to ensure all necessary information is fully communicated and all settlements of defaulted loan are acted upon to ensure team’s performance achieves the target.
Provide continuous performance coaching and monitoring of loan recovery personnel to ensure smooth day-to-day operations.
Monitor team activities such as designing assignments, assigned duties, responsibilities, coaching and performance review to maintain stable operations.
Allocate properly all defaulted loan/NPL to loan recovery personnel according to the Bank and Branch’s strategies and policies in order to reduce defaulted loan and increase profitability of the Bank.
Provide training and coaching on loan recovery procedures from the Bank’s approved internal policies and processes to equip loan recovery team with proper techniques and skillsets.
Ensure that proper minute of meeting is taken in every team meeting to alert and maintain reference that will be followed up and followed through to ensure achievement of the action plan noted in during the meeting.
Review team’s performance continuously to monitor and take action immediately on the performer who needs more coaching and feedback to improve their performance and reach the target.
Oversee staff’s quarterly performance ratings in order to issue accurate performance comments to the line manager/branch manager.
Observe and provide valuable input regarding the implementation of the progress of cases settlements to add value to process improvement.
Keep track and be on top of the status of settlements over the assigned team and provide input/prepare reports for upper management as required.
Conduct onsite visit with the team members to demonstrate and empower them to solve the case solely with the clients.
Work closely with lending team to communicate and understand deeply about the cases to ensure successful recovery of loan.
Report and update the line manager/branch manager any activities and status of the loan settlements as well as the problems and issues encountered by team members.
Handle complex customers’ issues with loan recovery team to reach win-win solution and if the issues are not resolved at the low level it should be forwarded to higher management level.
Resolve team routine and complex issues to maintain productivities and morale.
Act as a role model within the team to question, listen and give actionable feedback carefully to create a productive atmosphere towards “speak up culture.
Perform other tasks as assigned.

លក្ខខណ្ឌតម្រូវការងារ

Bachelor’s degree in finance and banking, accounting or any relevant field.
Minimum three years of experience in banking and financial services industry with a strong track record in loan settlements.
Excellent problem solving, negotiation and convincing skills.
Patience and understanding of emotions to deal with clients.
Knowledge of the bank branch operations, rules and regulations, laws, granting loans, and credit risk management.
Ability to use and communicate in both Khmer and English.
Proficient Microsoft Office and Bank’s software.
Good team leadership, management, and internal skill.

ជំនាញចាំបាច់

loan settlementsproblem solvingnegotiationconvincing skillspatienceunderstanding of emotionsbank branch operationsrules and regulationslawsgranting loanscredit risk managementKhmerEnglishMicrosoft OfficeBank’s softwareteam leadershipmanagementinternal skill

កាលវិភាគការងារ និងភាពបត់បែន

Start date:Flexible/ASAP

អំពី ABA Bank

Industry

ធនាគារ

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ការពិពណ៌នា

To manage all overdue loan situations under the assigned region/province/area through planning, monitoring and coaching of loan recovery personnel to achieve their loan recovery target.
To drive and ensure settlement of defaulted loan and NPL are settled as soon and as much as possible.
To lead loan recovery team with charismatic manner and utmost responsibility to achieve the set loan recovery target under team performance.
Drive and monitor all Loan Recovery KPI to ensure achievements of the targets as expectations.
Drive team to achieve each individual performance target and overcome challenges in their own areas through regular meetings.
Lead regular team meeting to ensure all necessary information is fully communicated and all settlements of defaulted loan are acted upon to ensure team’s performance achieves the target.
Provide continuous performance coaching and monitoring of loan recovery personnel to ensure smooth day-to-day operations.
Monitor team activities such as designing assignments, assigned duties, responsibilities, coaching and performance review to maintain stable operations.
Allocate properly all defaulted loan/NPL to loan recovery personnel according to the Bank and Branch’s strategies and policies in order to reduce defaulted loan and increase profitability of the Bank.
Provide training and coaching on loan recovery procedures from the Bank’s approved internal policies and processes to equip loan recovery team with proper techniques and skillsets.
Ensure that proper minute of meeting is taken in every team meeting to alert and maintain reference that will be followed up and followed through to ensure achievement of the action plan noted in during the meeting.
Review team’s performance continuously to monitor and take action immediately on the performer who needs more coaching and feedback to improve their performance and reach the target.
Oversee staff’s quarterly performance ratings in order to issue accurate performance comments to the line manager/branch manager.
Observe and provide valuable input regarding the implementation of the progress of cases settlements to add value to process improvement.
Keep track and be on top of the status of settlements over the assigned team and provide input/prepare reports for upper management as required.
Conduct onsite visit with the team members to demonstrate and empower them to solve the case solely with the clients.
Work closely with lending team to communicate and understand deeply about the cases to ensure successful recovery of loan.
Report and update the line manager/branch manager any activities and status of the loan settlements as well as the problems and issues encountered by team members.
Handle complex customers’ issues with loan recovery team to reach win-win solution and if the issues are not resolved at the low level it should be forwarded to higher management level.
Resolve team routine and complex issues to maintain productivities and morale.
Act as a role model within the team to question, listen and give actionable feedback carefully to create a productive atmosphere towards “speak up culture.
Perform other tasks as assigned.

លក្ខខណ្ឌតម្រូវការងារ

Bachelor’s degree in finance and banking, accounting or any relevant field.
Minimum three years of experience in banking and financial services industry with a strong track record in loan settlements.
Excellent problem solving, negotiation and convincing skills.
Patience and understanding of emotions to deal with clients.
Knowledge of the bank branch operations, rules and regulations, laws, granting loans, and credit risk management.
Ability to use and communicate in both Khmer and English.
Proficient Microsoft Office and Bank’s software.
Good team leadership, management, and internal skill.