<p>To control all overdue loan situations under the assigned region/province/area through planning, monitoring and coaching of loan recovery personnel to achieve their loan recovery target and ensure settlement of defaulted loan and NPL are settled as soon and as much as possible as well as to lead loan recovery team with charismatic manner and utmost responsibility to achieve the set loan recovery target under team performance.</p><p><br /></p><p><br /></p><ul><li>Support manages all<span style="background-color:initial;color:rgb(51, 51, 51)">Exercise direct supervision over all loan recovery personnel to ensure smooth day-to-day operations;</span></li><li>Allocate properly all defaulted loan/NPL to respective senior loan recovery and loan recovery officers on a timely basis according to the Bank’s strategies and policies in order to reduce defaulted loan and increase profitability of the Bank;</li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Monitor team activities such as designing working schedules, assigned duties, responsibilities, coaching and performance review to maintain stable operations;</span></li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Provide training and coaching on loan recovery procedures from the Bank’s approved internal policies and processes to equip loan recovery team with proper techniques and skillsets;</span></li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Lead regular team meeting to ensure all necessary information is fully communicated and all settlements of defaulted loan are acted upon to ensure team’s performance achieves the target;</span></li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Take proper minute of meeting every team meeting to alert and maintain reference that will be followed up and followed through to ensure achievement of the action plan noted in during the meeting;</span></li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Review team’s performance continuously to monitor and take action immediately on the performer who needs more coaching and feedback to improve their performance and reach the target;</span></li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Oversee staff’s quarterly performance ratings in order to issue accurate performance comments to the line manager;</span></li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Observe and provide valuable input regarding the implementation of the progress of cases settlements to add value to process improvement;</span></li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Keep track and be on top of the status of settlements over the assigned team and provide input/prepare reports for upper management as required;</span></li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Conduct onsite visit with the team members to demonstrate and empower them to solve the case solely with the clients;</span></li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Work closely with lending team to communicate and understand deeply about the cases to ensure successful recovery of loan;</span></li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Report and update the line manager any activities and status of the loan settlements as well as the problems and issues encountered by team members;</span></li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Handle complex customers’ issues with loan recovery team to reach win-win solution and if the issues are not resolved at the low level it should be forwarded to higher management level;</span></li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Resolve team routine and complex issues to maintain productivities and morale;</span></li><li><span style="background-color:initial;color:rgb(51, 51, 51)">Act as a role model within the team to question, listen and give actionable feedback carefully to create a productive work atmosphere towards “speak up culture.</span></li></ul><p><br /></p><ul><li><span style="color:rgb(51, 51, 51);background-color:initial">Bachelor’s degree in finance and banking, accounting or any relevant field;</span></li><li><span style="color:rgb(51, 51, 51);background-color:initial"></span>Minimum two years of working experiences in banking and financial services industry with a strong track record in loan recovery;</li><li><span style="color:rgb(51, 51, 51);background-color:initial">Excellent problem solving, negotiation and convincing skills;</span></li><li><span style="color:rgb(51, 51, 51);background-color:initial">Patience and understanding of emotions to deal with clients;</span></li><li><span style="color:rgb(51, 51, 51);background-color:initial">Knowledge of the bank branch operations, rules and regulations, laws, granting loans, and credit risk management;</span></li><li><span style="color:rgb(51, 51, 51);background-color:initial">Ability to use and communicate in both Khmer and English;</span></li><li><span style="color:rgb(51, 51, 51);background-color:initial">Proficient Microsoft Office and Bank’s software;</span></li><li><span style="color:rgb(51, 51, 51);background-color:initial">Good team leadership, management, and interpersonal skill.</span></li></ul>