Maison Retail Management International Co., Ltd

Store Supervisor

Hidden GemSalesPosted 3 mo ago

Location

Doun Penh | Phnom Penh

Job Type

FULLTIME

Experience level

Mid-Senior

Work Mode

On-site

Industry

Wholesale

About the role

Supervise the operation of the store including sales process, store goods, staff and image of the store.
Sell and serve customers, bring satisfaction to customers when they come to experience and use products at the stores of the Maison system.
Payment for customers' purchases.
Follow the assigned store sales plan.
Manage resources (human and material) effectively to ensure managing stores achieve the sales set by the Company.
Make necessary reports for work, requested by superiors, disseminated.
Regularly conduct market survey and report to direct management or Board of Directors.
Disseminate promotions to all store employees after receiving notices from superiors.
Manage and be transparent the store's own fund.
Responsible for managing and using monthly administrative expenses economically, effectively and clearly.
Responsible for registering with the company, the building necessary procedures, serving the work of the store.
Travel to work when required.
Be responsible for inventory management, goods rotation as well as loss, theft at the stores in charge.
Be responsible for moving goods from sub-stores as well as from other stores to ensure there are enough goods, sizes, colors for sale and display.
Implement measures to prevent and reduce the theft of goods from both outside and inside.
Implement and manage subordinate staff to comply with all regulations on displaying goods of the company.
Check ranking list daily and weekly.
Provide and train employees with seasonal fashion information and trends.
Ensure all products in the sales area are displayed according to regulations and have all the necessary things such as price list, origin, alarm device, etc. to be ready to sell to customers.
Make sure inventory is organized in order (ref/size/color).
Maintain goods in the best conditions, especially not allowing goods (accidentally or intentionally) to fall to the ground.
Make a list of goods and uniforms to buy and buy more.
Report to the operation manager/brand manager the best-selling and non-selling items.
Make other reports on products as required from the Product Manage or from the Operation Manager.
Communicate Company culture to all employees in the Store.
Comply with as well as supervise the observance of the Labor Regulations, rules and sales regulations set out by the Company for sales staff.
Train and disseminate to all employees about new products, effective sales skills, product display instructions, customer care skills, etc. as required by the company.
Ensure that all employees in the Store must be aware of and perform well in serving customers according to the Company's standards.
Assign work to departments and subordinates by day, week.
Check and approve the weekly work schedule of employees, before sending it to superiors.
Check timesheets weekly, monthly, before sending to superiors.
Track personal revenue, with confirmation of each employee in the store, as a basis for calculating bonuses and allowances.
For departments and individuals that are not attached to the store (security, cashier, ...), report directly to the managers of these departments when their working attitude and work efficiency are not as required.
Manage junior staffs, employees from the departments you manage to comply with the regulations of the company, brand, building and job description.
Work closely with Chain Store Manager / Brand Manager in building and managing a good staff.
Motivate, encourage, build an environment and solidarity among all members of the brand.
Instruct and explain to employees the importance of customer service.

Required Skills

Sales Process SupervisionInventory ManagementStaff SupervisionCustomer ServiceSales PlanningResource Management (Human and Material)ReportingMarket SurveyPromotion DisseminationFund ManagementAdministrative Expense ManagementProcedure RegistrationTravelLoss PreventionTheft PreventionMerchandise Display CompliancePerformance MonitoringEmployee TrainingProduct Knowledge DisseminationMerchandise Presentation