Coffee Concepts (Cambodia) Limited

Senior IT Manager

Information TechnologyPosted 2 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Experience level

Mid-Senior

Work Mode

On-site

Languages

English, Khmer

About the role

Responsible and accountable for entire computer systems of bucks Office and Stores.
Leading team member and mange outsource vendor servicing performance to ensuring overall system functionalities are ing properly.
Consolidate and determine the applications and functions as per the requirement and trend of growth as well as the budgeting and spending monitoring.
Strategic Planning & Implementation (Developing strategic and operational plans for the group, managing execution, and measuring results.) Managing information technology and computer systems.
Plan, organize, control, and evaluate IT and electronic data operations.
Manage the annual budget and ensure cost effectiveness.
Operation Management (Managing and monitoring daily operations in the department according to defined systems and procedures.) Manage IT staff, including recruiting, coaching, and determining job expectations.
Communicate with various departments on technical matters.
Design, develop, implement, and coordinate systems, policies, and procedures.
Development (Exploring and developing new , products, and brands.) Design, develop, implement, and support new functionalities according to requirements.
Partnerships (Providing functional expertise and executing functional responsibilities to stakeholders and partners.) Ensure IT compliance with Group Standards and execute system operation procedures.
Align with regional solutions and implementation.
Manage service vendor performance and determine service levels and KPIs.
Customer Service (Providing service to external customers.) Periodically review and enhance customer touchpoints to provide updated and user-friendly solutions according to market trends.
Project / Event Management (Planning, organizing, delivering, and controlling projects and events.) Properly arrange and plan new system change requests submitted by users.
Staff Supervision & Development Provide training and coaching on system operations and processes for all computer users.
Administration & Operational Tasks Responsible for documentation updates and procurement compliance.

Requirements

Bachelor's Degree in Computer Science, MIS, or a similar field Supervisory Experience for 5 years as a minimum Proven ing experience as an IT Manager or in a relevant position.
Solid knowledge of technical management, information analysis, and computer hardware/software systems.
Expertise in data center management and data governance.
Experience with computer nets, net administration, and net installation.
Ability to manage nel.

Required Skills

Supervisory ExperienceIT ManagerTechnical ManagementInformation AnalysisComputer Hardware/Software SystemsData Center ManagementData GovernanceComputer NetworksNetwork AdministrationNetwork InstallationManagementComputer ScienceMIShardware/software systemsdata center managementdata governancecomputer netsnet administrationnet installation