Commercial Banking Client Acquisition and Relationship Management

• Drive the sales of the Bank’s products and services through the acquisition of new potential and commercial banking clients.
• Expand existing relationships to provide customers with an easy and friendly banking experience.
• Maintain and grow a profitable book of clients through establishing effective referral networks, including internal relationships, existing customers, and local market activities.
• Build a new potential and commercial client base through net referrals, sourcing, and meetings.
• Provide financial recommendations tailored to clients’ needs by developing an in-depth knowledge of the Bank’s products and services and analyzing client and prospect needs.
• Direct and supervise ongoing client and customer relationship management by monitoring client financial implementation plans and negotiating pricing.
• Develop and implement effective customer retention strategies to increase customer value and encourage repeat purchases and evangelism of the Bank’s products and services.
• Monitor the Bank’s local competitors to make an effective plan to gain market share.
• Promote the Bank’s products and services to increase brand awareness and customer traffic.
• Perform other tasks as assigned by management.

Bachelor’s degree in finance and banking, accounting or any relevant field; Minimum two years of experience in banking and financial services industry with a strong track record in financial product and service sales; Excellent knowledge in sales, marketing and customer service principles; Excellent knowledge of the Bank branch operations, cash operations, banking rules and regulations, laws, and all policies and procedures pertaining to them, including but not limited to the AML and CFT law; Hand-on experiences with client relationship management and customer services; Ability to use and communicate in both Khmer and English; Proficient Microsoft Office and Bank’s software; Excellent sales and customer services skills; Good math skills and ability to spot numerical errors; Good team, problem solving, negotiation and internal skills; Strong dedication to accuracy and efficiency.