ABA BankHead OfficeActive opening

ABA Bank

Card Issuance and Merchant Support Officer

Banking/FinancePosted 13 hr ago

Location

Head Office

Job Type

OTHER

Experience

1+ Years

Level

Entry

Work Mode

On-site

Industry

Banking/Finance

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About the role

Facilitate tasks related to card processing from frontline to Head Office, maintaining confidentiality and monitoring stock of the card materials.
Support in KHQR & ABA merchant task activities, while providing excellent customer service through accurate and timely customers’ card issuance and consultation on the card products, services, and benefits.
Card Application Verification and Submission: Collect and follow-up all card applications from frontline personnel (CSA, RM) to process card issuance.
Verify valid information for card application according to internal process to prevent any fraud as well as to strengthen compliance.
Scan and input card application in share drive for Customer Service Team to keep them informed of the application.
Follow up and follow through if there is any error or pending files from related stakeholders to meet with due date.
Card Maintenance Request: Provide card maintenance services to customers by preparing relevant documents and working closely with authorized party to ensure card information is amended correctly.
Follow up request status if there is any error or pending information from related stakeholders to comply with SLA (Service Level Agreement).
Card Handover: Receive physical card and keep confidentiality of sensitive information (card and customer) to avoid any financial risks.
Receive captured card from branch key-authorized or Customer Service Department (CSD) and control captured card stock to ensure proper safeguard of it.
Verify and check log delivery with actual cards and captured cards to keep track on all delivery.
Properly keep and manage stock control of card materials to avoid any losses or damage of the materials.
Contact and handover new card or capture card to customer and verify customer’s information (NID, passport, signature, picture, etc…) to eliminate errors and ensure accuracy and timely manner of the card delivery.
Prepare acceptance/release capture form and supporting documents related to captured card (if required), send to CSD and forward to BOO in order to facilitate the customer with the return of accessible and functional card.
Overdue Physical Card Handling: Check closed card report (new card) from CSD in order to destroy them by complying with internal process and due date for the purpose of efficient card stock management.
Check and prepare list of captured cards which are over to CSD to set card status and to reconcile and arrange card destruction for actual overdue card.
Ensure all overdue cards are stored separately from valid cards to avoid any incidents.
Documentations and Reporting: Prepare and send daily card received by customer report, enclosed with acceptance form to CSD and set the card status in card system application.
Prepare and send report related to captured card, stock card and KHQR to all relevant stakeholders.
Prepare card delivery report for VISA credit merchant.
Facilitation and Support to Card Machine and KHQR Merchant: Onboard with customers to install ABA Merchant app or fill in document for customers who are not able to install app while printing and installing KHQR for them based on internal process of QR Delivery.
Guide and assist customer to emboss card at Card Machine if needed.
Refill blank plastic card in Card Machine once receive notification from in-charge team or run out of card slot.
Monitor blank plastic card stock and collect captured cards from reject box to keep in new card stock.
Perform other tasks assigned by Line Manager.

Requirements

High diploma or Bachelor’s Degree in Finance and Banking, Accounting, or any relevant field.
Minimum one year of working experiences in banking and financial services industry.
Basic understanding of the bank branch operations, rules and regulations, laws, and risk management.
Good customer services skills.

Required Skills

FinanceBankingAccountingBank branch operationsRisk managementCustomer servicesUnderstanding of rules and regulationsUnderstanding of lawsKHQRABA Merchant

About ABA Bank

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Industry

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