Ben Line Integrated Logistics (Cambodia)

FS Customer Service Supervisor

Hidden GemCustomer ServicePosted 4 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

3+ Years

Experience level

Mid-Senior

Work Mode

On-site

Industry

Logistics

Languages

English

About the role

Supervise and guide the customer service team handling in/out Cambodia is smooth.
Ensure timely and accurate communication with customers regarding shipment status, delays, and documentation.
Act as the main escalation point for customer complaints and service issues.
Maintain strong relationships with key clients and overseas agents.
Implement service improvements and standard operating procedures (SOPs).
Train, coach, and evaluate customer service staff.
Support team development and resolve internal issues Have good knowledge about services information to provide best service to Customers.
Reporting immediately for any irregularities/ problems and follow up problem solving to Manager.
Prepare monthly reports for management Doing other tasks if assigned by Manager.

Requirements

Ability to communicate well, be agile, speak fluently, and present persuasively makes a good impression on listeners.
At least 3-4 years experiences working for Forwarding – Logistics company at Operations/ Customer Service/ Documentation position.
Having experience in US/South America, Canada trade lane is an advantage.
Understanding of foreign trade and forwarding/ logistics services (Incoterms, NVOCC, FCL/LCL, Airfreight, Warehousing, Inland Trucking/ Customs Clearance...) Ability to work independently and teamwork, have good health, be honest at work, have a sense of responsibility & self-discipline.
Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
Ability to work under high pressure and multitask required.
Know how to handle situations flexibly and softly in the process of communication and working with customers.
Be good at reading & written in English, good communication is an advantage.

Required Skills

CommunicationAgilityFluent SpeakingPersuasive PresentationForwarding OperationsLogistics OperationsCustomer ServiceDocumentation ManagementUS Trade Lane ExperienceSouth America Trade Lane ExperienceCanada Trade Lane ExperienceForeign Trade UnderstandingIncotermsNVOCCFCL/LCLAirfreightWarehousingInland TruckingCustoms ClearanceIndependent Work

Schedule & Flexibility

Start date:Flexible/ASAP

About Ben Line Integrated Logistics (Cambodia) Co., Ltd.

Company page Visit Website

Ben Line Integrated Logistics (Cambodia) was established in 2002. Our core activities in Cambodia include Liner Agency, Port Agency, Offshore Support Services, Project Logistics and Freight Forwarding. The Ben Line Group has 1600 staff and 125 offices across Asia and Australia. It has been operating as a Shipping Company for 160 years, originally from Scotland, head office is now in Singapore.

Industry

Logistics