Senior Customer Service

Handle export/import shipments from/to Cambodia according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation. Receiving booking requests/shipment information from Customers/Worldwide Agent Net/Sales Team

• arrange booking with Carriers/Airlines/Co-loaders/Oversea agents & process the shipping with related parties. Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ISF, sending pre-alert, submit import E-manifest, sending Arrival Notice & release D/O…) to complete the import
• export process. Tracing/updating and coordinating with Carriers/Airlines/Co-loaders/Overseas agent net/Local service vendors to handle shipments smoothly and ensure shipment operation. Follow up process of transportation, handle the information and solve situations. Issue the Debit Note for Customer/Overseas agent and make payment to Carriers/Airlines/Co-loaders/Local service suppliers timely. Have good knowledge about services information to provide best service to Customers. Solve problems with Airlines, Carriers, oversea Agents, Customers. Input all required data on the system and maintain it. Reporting immediately for any irregularities/problems and follow up problem solving to Manager. Doing additional tasks of a leader that is assigned by Supervisor or Manager.

• Forwarding – Logistics company at Operations/Customer Service/Documentation position, familiar to handle Freehand/Controlled cargoes for 2 to 3 years as a minimum.
• Good skills of computers; Microsoft Office Good at reading, written in English, good communication is an advantage Ability to communicate well, be agile, speak fluently, present persuasively, make a good impression on listeners.
• Having experience in US/South America, Canada trade lane is an advantage.
• Understanding of foreign trade and forwarding/logistics services (Incoterms, NVOCC, FCL/LCL, Airfreight, Warehousing, Inland Trucking/Customs Clearance...) Ability to independent and team, have good health, be honest in , have a sense of responsibility & self-discipline.
• Being careful, attention to detail, harding, enthusiasm, initiative in , perseverance, determination to complete tasks.