HRINC (Cambodia) Co., Ltd

AFTERSALES MANAGER

SalesPosted 3 w ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Experience level

Mid-Senior

Work Mode

On-site

Industry

Retail Office Equipment

Languages

English, Khmer

About the role

Responsible for managing Service Administration and shop Operations to ensure efficient vehicle servicing, repair quality, customer satisfaction, shop productivity, and compliance with manufacturer and Company standards.
Manage and supervise daily Service Administration and shop operations.
Ensure efficient customer reception, repair order opening, job allocation, invoicing, and vehicle delivery.
Monitor shop capacity, technician productivity, repair quality, and turnaround time.
Ensure service and repair is performed according to manufacturer standards and procedures.
Monitor shop KPIs, including labor utilization, productivity, efficiency, turnaround time, and customer satisfaction.
Review and control repair orders, service documents, estimates, invoices, and warranty documentation.
Coordinate with Service Advisors, shop Technicians, Parts, Finance, and Sales to ensure smooth operations.
Monitor shop parts requirements and coordinate with Parts Department to avoid repair delays.
Handle customer complaints and service-related issues and ensure timely resolution.
Monitor warranty claims, recalls, campaigns, and manufacturer service requirements.
Ensure proper vehicle inspection, quality control, and final vehicle release procedures.
Monitor shop tools, equipment, facilities, and safety requirements.
Control shop operating costs and support aftersales budget planning.
Prepare daily, weekly, and monthly shop and service administration reports.
Analyze shop performance and implement improvement actions.
Ensure compliance with Company policies, safety requirements, and manufacturer standards.
Lead, coach, and develop Service Administration and shop teams.

Requirements

Bachelor's degree in Automotive Engineering, Mechanical Engineering, Administration, or related field.
5–8 years of experience in automotive aftersales, service, or shop operations.
Previous supervisory or management experience is required.
Automotive dealership or authorized service center experience is highly preferred.
Strong knowledge of vehicle service, repair processes, and shop operations.
Good knowledge of automotive DMS/ERP systems and Microsoft Excel.
SKILLS & COMPETENCIES Strong leadership and team-management skills.
Strong knowledge of shop and service administration operations.
Good technical and problem-solving skills.
Strong customer service and complaint-handling skills.
Good analytical and KPI management skills.
Strong planning, coordination, and follow-up skills.
Good financial and cost-control awareness.
Proactive, accountable, and results-oriented.
Good Khmer and English communication skills.
EXPERIENCE REQUIREMENTS Proven experience managing shop and service administration operations.
Experience managing technicians, Service Advisors, and service support staff.
Experience with shop KPIs, productivity, efficiency, and service profitability.
Experience managing warranty claims, recalls, and manufacturer requirements.
Experience handling customer complaints and service quality issues.
Experience in automotive dealership or authorized service center operations is preferred.

Required Skills

Automotive EngineeringMechanical EngineeringAdministrationAutomotive aftersalesService operationsShop operationsSupervisory experienceManagement experienceAutomotive dealership operationsAuthorized service center operationsVehicle serviceRepair processesAutomotive DMSERP systemsMicrosoft ExcelLeadershipTeam managementShop administration operationsService administration operationsProblem-solving

About HRINC (Cambodia) Co., Ltd

Visit Website

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region. We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.

Industry

Retail Office Equipment

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About the role

Responsible for managing Service Administration and shop Operations to ensure efficient vehicle servicing, repair quality, customer satisfaction, shop productivity, and compliance with manufacturer and Company standards.
Manage and supervise daily Service Administration and shop operations.
Ensure efficient customer reception, repair order opening, job allocation, invoicing, and vehicle delivery.
Monitor shop capacity, technician productivity, repair quality, and turnaround time.
Ensure service and repair is performed according to manufacturer standards and procedures.
Monitor shop KPIs, including labor utilization, productivity, efficiency, turnaround time, and customer satisfaction.
Review and control repair orders, service documents, estimates, invoices, and warranty documentation.
Coordinate with Service Advisors, shop Technicians, Parts, Finance, and Sales to ensure smooth operations.
Monitor shop parts requirements and coordinate with Parts Department to avoid repair delays.
Handle customer complaints and service-related issues and ensure timely resolution.
Monitor warranty claims, recalls, campaigns, and manufacturer service requirements.
Ensure proper vehicle inspection, quality control, and final vehicle release procedures.
Monitor shop tools, equipment, facilities, and safety requirements.
Control shop operating costs and support aftersales budget planning.
Prepare daily, weekly, and monthly shop and service administration reports.
Analyze shop performance and implement improvement actions.
Ensure compliance with Company policies, safety requirements, and manufacturer standards.
Lead, coach, and develop Service Administration and shop teams.

Requirements

Bachelor's degree in Automotive Engineering, Mechanical Engineering, Administration, or related field.
5–8 years of experience in automotive aftersales, service, or shop operations.
Previous supervisory or management experience is required.
Automotive dealership or authorized service center experience is highly preferred.
Strong knowledge of vehicle service, repair processes, and shop operations.
Good knowledge of automotive DMS/ERP systems and Microsoft Excel.
SKILLS & COMPETENCIES Strong leadership and team-management skills.
Strong knowledge of shop and service administration operations.
Good technical and problem-solving skills.
Strong customer service and complaint-handling skills.
Good analytical and KPI management skills.
Strong planning, coordination, and follow-up skills.
Good financial and cost-control awareness.
Proactive, accountable, and results-oriented.
Good Khmer and English communication skills.
EXPERIENCE REQUIREMENTS Proven experience managing shop and service administration operations.
Experience managing technicians, Service Advisors, and service support staff.
Experience with shop KPIs, productivity, efficiency, and service profitability.
Experience managing warranty claims, recalls, and manufacturer requirements.
Experience handling customer complaints and service quality issues.
Experience in automotive dealership or authorized service center operations is preferred.