Chip Mong Bank

Customer Service (Night Shift)

Customer ServicePosted 1 d ago

Location

Doun Penh | Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Experience level

Entry Level

Work Mode

On-site

Industry

Banking

Languages

English

Description

Handle day to day customer frontline services such as open, amend, and close accounts.
Addressing customers queries such account status and balances.
Understand bank products and services and respond appropriately to customer inquiries regarding those products and services.
Participate in the promotion of products and services and to join the campaigns inside and outside branch to create an enlarged customer base Guide customers to use our channel such as Bank! Bank! App and ATM/CRM Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their needs are attended to without delay Ensure that all the bank’s policies and procedures and regulatory guidelines are strictly complied with in the process of discharging duties Channel complex customer complaints and challenges to the right quarters for effective resolution Tracking, recording, reporting, and storing information related to transactions, customer account application forms, and ensuring all information is accurate and complete.
Perform Relief RM, CAO Team and Teller functions when the need arises.
Keep good communication and relationship with the customers and teams Other tasks are assigned by Supervisor or/and Deputy Branch Manager Operations or/and Branch Manager.

Requirements

Bachelor degree in finance, accounting or other relevant fields.
Minimum 1year experience in customer services (Deposit account opening) from Commercial Bank Have 1year experience in acquiring new deposit customers in commercial banks or MFIs Computer skills in Ms. Word, Excel, PowerPoint, etc. Good command in spoken and written English is required.

Required Skills

Customer ServiceDeposit Account OpeningCustomer AcquisitionMs. WordExcelPowerPointEnglish

Compensation Details

Bonus:Yearly Bonus

Benefits

Yearly Bonus

About Chip Mong Bank

Company page Visit Website

At Chip Mong Commercial Bank, we strive to be the most trusted bank in the country, offering innovative financial solutions to our retail and business customers. With a strong commitment to excellence, collaboration, integrity, and making a difference, we aim to help our customers grow financially. We warmly welcome you into our big family to share in our vision to establish one of the most admired and respected digital-centric banks in Cambodia. We want you to feel proud about the opportunities with us, because we can assure you that you will always be well taken care of, as we boost your personal and professional development. Like us, you will love our fashionable office environment, share in the same joy of working and be passionate about innovation as we grow the bank. Do you think you have what it takes to be part of us? Join us now!

Employees

1001 to 5000

Industry

Banking

City

Phnom Penh

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Description

Handle day to day customer frontline services such as open, amend, and close accounts.
Addressing customers queries such account status and balances.
Understand bank products and services and respond appropriately to customer inquiries regarding those products and services.
Participate in the promotion of products and services and to join the campaigns inside and outside branch to create an enlarged customer base Guide customers to use our channel such as Bank! Bank! App and ATM/CRM Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their needs are attended to without delay Ensure that all the bank’s policies and procedures and regulatory guidelines are strictly complied with in the process of discharging duties Channel complex customer complaints and challenges to the right quarters for effective resolution Tracking, recording, reporting, and storing information related to transactions, customer account application forms, and ensuring all information is accurate and complete.
Perform Relief RM, CAO Team and Teller functions when the need arises.
Keep good communication and relationship with the customers and teams Other tasks are assigned by Supervisor or/and Deputy Branch Manager Operations or/and Branch Manager.

Requirements

Bachelor degree in finance, accounting or other relevant fields.
Minimum 1year experience in customer services (Deposit account opening) from Commercial Bank Have 1year experience in acquiring new deposit customers in commercial banks or MFIs Computer skills in Ms. Word, Excel, PowerPoint, etc. Good command in spoken and written English is required.