<p>To handle replacement schedule for Teller at branches to ensure smooth operations and compliance of Telling Area for continuity and profitability of the Bank.</p><ul><li>Execute assigned Replacement Schedule accordingly with prompt action to fully and friendly support Telling Area operation at Branches;</li><li>Perform roles of Teller as schedules assignment from Line Manager at any ABA branches to ensure smooth Telling Area’s operations:</li></ul><ol><li>Execute a variety of customer transactions in accordance with Bank policy and procedures,</li><li>Conceptualize all products/services provided by the Bank and corresponding policies and procedures,</li><li>Handle cash management at assigned Till with accuracy and compliance of the Bank’s policy,</li><li>Welcome, solve and escalate customer complaints as well as problems occurring in Telling Area,</li><li>Ensure superior customer service provided to customers,</li><li>Maintain a cooperative and productive work atmosphere,</li><li>Coordinate with fellow Tellers, colleagues, line managers and functional departments for a smooth working process at counter operation;</li><li>Provide daily reporting to assigned channel and timeframe, etc. </li></ol><ul><li>Obtain a performance evaluation from each branch after having conducted replacement schedules to gather performance data for further need by Line Manager;</li><li>Prepare Replacement Report after mission completed for Line Manager for further actions;</li><li>Keep tracking on the daily report and escalate critical issues to management for a timely and proper solution;</li><li>Act as a role model within the team to question, listen and give actionable feedback carefully to create a productive work atmosphere towards “speak-up culture”;</li><li>Handle tasks assigned by Line Manager.</li></ul><p> </p><ul><li>High school diploma or bachelor’s degree in finance and banking or accounting field; </li><li>Minimum one year of working experiences in related function; </li><li>Good organizing, classifying and filing skills; </li><li>Basic knowledge of the bank branch operations, rules and regulations, laws, cash operations, and risk management; </li><li>Follow-up, communication, negotiation, problem-solving and interpersonal skills; </li><li>Ability to use and communicate in both Khmer and English and/or other languages; </li><li>Microsoft Office and Bank’s software; </li><li>Strong dedication to details and accuracy.</li></ul>