ABA Bank

Client Service Supervisor

GeneralPosted 3 hr ago

Location

Preah Vihear Provincial Branch

Job Type

FULLTIME

Experience

2+ Years

Experience level

Associate

Work Mode

On-site

Industry

Banking

Languages

Khmer, English

About the role

To perform the overall supervision and control of all Client Service Advisors (CSA) and oversee the smooth and effective operations within the customer service counter.
Drive team to deliver the set sales target and putting inbound sales strategy into practice in order to achieve the set branch target.
Drive team to deliver excellent customer service and achieve individual and team sales targets by constantly educating them on in-house sales and the Bank’s service standards.
Maintain superior knowledge of the Bank’s product features and benefits to efficiently train and motivate subordinates in providing consultative service to both new and existing customers.
Educate CSAs constantly on customer eligibility criteria for bank account openings to ensure they acquire adequate and valid documents.
Ensure account opening processes in the system comply with established guidelines, policies, and procedures.
Handle complex customer issues within the Client Service Counter by remaining calm and applying excellent customer service principles.
Monitor team activities, assign duties, and conduct performance reviews to maintain stable operations.
Coach subordinates on corresponding policies, procedures, and regulations to minimize operational risk.

Requirements

Hold bachelor degree in finance and banking, accounting or any relevant field.
Obtain at least 2 to 3 years experience in financial institutions related to customer service.
Obtain good supervisory skill with a minimum of 1-year experience in supervisory function.
Obtain good knowledge in the bank’s products features and benefits.
Obtain good sales and marketing skill.
Possess good customer service and computer skill.
Possess good organizational and time management skill.
Possess good leadership, management, problem solving, negotiation, and interpersonal skill.
Possess good verbal and written communication skill both Khmer and English.

Required Skills

Finance and BankingAccountingCustomer ServiceSupervisorySales and MarketingComputerOrganizationalTime ManagementLeadershipManagementProblem SolvingNegotiationInterpersonalVerbal and Written CommunicationKhmerEnglish

About ABA Bank

Visit Website

Industry

Banking

More at ABA Bank

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About the role

To perform the overall supervision and control of all Client Service Advisors (CSA) and oversee the smooth and effective operations within the customer service counter.
Drive team to deliver the set sales target and putting inbound sales strategy into practice in order to achieve the set branch target.
Drive team to deliver excellent customer service and achieve individual and team sales targets by constantly educating them on in-house sales and the Bank’s service standards.
Maintain superior knowledge of the Bank’s product features and benefits to efficiently train and motivate subordinates in providing consultative service to both new and existing customers.
Educate CSAs constantly on customer eligibility criteria for bank account openings to ensure they acquire adequate and valid documents.
Ensure account opening processes in the system comply with established guidelines, policies, and procedures.
Handle complex customer issues within the Client Service Counter by remaining calm and applying excellent customer service principles.
Monitor team activities, assign duties, and conduct performance reviews to maintain stable operations.
Coach subordinates on corresponding policies, procedures, and regulations to minimize operational risk.

Requirements

Hold bachelor degree in finance and banking, accounting or any relevant field.
Obtain at least 2 to 3 years experience in financial institutions related to customer service.
Obtain good supervisory skill with a minimum of 1-year experience in supervisory function.
Obtain good knowledge in the bank’s products features and benefits.
Obtain good sales and marketing skill.
Possess good customer service and computer skill.
Possess good organizational and time management skill.
Possess good leadership, management, problem solving, negotiation, and interpersonal skill.
Possess good verbal and written communication skill both Khmer and English.