Urban Hub (Cambodia) Co., Ltd.

Customer Service Officer (Chinese Speaking)

Customer ServicePosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

Fresh Graduate

Experience level

Associate

Work Mode

On-site

Industry

Real Estate

Languages

Khmer, English, Chinese

About the role

Assisting the Customer Service Manager with her day-to-day duties.
Be friendly with tenants and be the customer main point of contact for management.
Meet and greet visitors, ensuring that visitors sign in and out of the site if required.
Deal with inquiry both on phone and face to face with tenants and visitors.
Resolve customer’s problems and feedback.
Referring maintenance request by residents to the appropriate staff.
Supply information regarding the organization to relevant people or entities.
Report any building/tenant issues or suggestions to the Customer Service Manager.
Ensure that building equipment functions properly and notify to management of occurring deficiencies or needs for repairing or maintenance.
Directs residents or tenants by maintaining overall employee responsibilities within the facility.
Monitor the cleanliness and equipment in common areas or lobby put in proper conditions.
Perform other duties as assigned by Line Manager.

Requirements

Bachelor’s degree in Business Administration or relevant field.
Minimum of 2 or 3years’ proven experience in a customer service position or property management sector.
Fresh graduate dynamic is also encouraged to apply.
Ability to stay calm and deal with customers.
Good verbal and written communication skills with Khmer, English, Chinese.
Ability to work unsupervised and able to make decisions independently.
Ability to work under pressure and independently.
Good computer skills – Microsoft Office Suite (Word, Excel, PowerPoint).

Required Skills

Business AdministrationCustomer ServiceProperty ManagementCalmness under pressureCustomer dealingVerbal CommunicationWritten CommunicationKhmerEnglishChineseWorking unsupervisedIndependent decision makingWorking under pressureMicrosoft Office SuiteMicrosoft WordMicrosoft ExcelMicrosoft PowerPointWordExcelPowerPoint