ABA Bank

Client Service Advisor

SalesPosted 3 w ago

Location

Kandal Stueng District Branch - Anlong Romiet Commune

Job Type

FULLTIME

Experience

2+ Years

Experience level

Associate

Work Mode

On-site

Industry

Banking

Languages

Khmer, English

About the role

Contribute to ABA growth and profitability through the provision of customer service quality and sales in respect of all ABA products.
Identify sales opportunity, implement cold call program, and take appropriate actions to influence customer buying behavior by delivering effective consultative service to both new and existing customers.
Process customer account opening over the counter to achieve individual set deposit target.
Resolve account service related issues which aim to provide effective customer satisfaction and retention.
Maintain secure, efficient and accurate filing to keep the confidentiality of customers and serve as a reference for any further settlement of disputes.
Maintain the superior product and service knowledge to ensure the quality of customer service provided.
Create effective referral nets including internal relationships, existing customers and local market activities to broadly promote the Bank’s product and services.
Keep a close eye on the Bank’s local competitors on what they are doing and how they are performing to make an effective plan to gain the market share.
Promote the Bank’s products and services to create brand awareness and customer traffic.

Requirements

Hold high or bachelor degree in finance and banking, accounting or any relevant field.
Obtain at least 2 years of experience in customer service.
Possess good sales, customer service and computer skills.
Possess good problem-solving, negotiation and internal skills.
Possess good verbal and written communication skills in both Khmer and English.
Be able to work effectively in a team environment.
Have strong dedication to accuracy and efficiency.

Required Skills

finance and bankingaccountingcustomer servicesalescomputer skillsproblem-solvingnegotiationinternal skillsverbal communicationwritten communicationKhmerEnglishteamworkaccuracyefficiency