Warehouse and Delivery Supervisor

The Warehouse and Delivery Supervisor is responsible for leading, managing, and coordinating all warehouse and delivery operations to ensure products are stored, organized, and delivered correctly, safely, timely, efficiently, and at a reasonable cost, in line with company policies and customer service standards. Key responsibilities include

• Warehouse Operations Management: Managing daily receiving, storage, and distribution of goods. Ensuring goods are stored according to FIFO/FEFO standards. Overseeing the organized arrangement of goods for easy retrieval. Managing product security, damage, loss, and theft. Ensuring stock accuracy with the ERP/WMS system.
• Delivery Management: Planning daily, weekly, and monthly deliveries. Managing the allocation of vehicles, drivers, and delivery resources. Optimizing delivery routes. Ensuring timely deliveries. Tracking deliveries until goods are received by customers. Resolving delivery issues and customer complaints.
• Fleet Management: Managing all delivery vehicles. Monitoring daily vehicle conditions. Scheduling maintenance. Managing fuel consumption. Tracking GPS and vehicle usage. Preventing accidents and reducing costs.
• Staff Management: Leading and assigning tasks to the team. Monitoring staff KPIs. Training on operational procedures and workplace safety. Evaluating work performance. Enhancing staff engagement and capacity development.
• Inventory Management: Regularly monitoring and checking daily stock balances. Performing cycle counts and monthly/annual stock checks. Analyzing and resolving stock discrepancies. Planning to reduce stagnant and slow-moving inventory. Ensuring accuracy and up-to-dateness of inventory records.
• Safety Management: Implementing health, safety, and environmental policies in the warehouse and during deliveries. Ensuring staff correctly use personal protective equipment. Implementing standards for storing chemicals and construction products. Reporting accidents and taking corrective actions.
• Service Quality Management: Ensuring accurate deliveries. Reducing mis-deliveries. Ensuring products are not damaged. Coordinating with the sales department to resolve customer issues.
• Cost Management: Managing delivery costs. Managing fuel consumption. Managing vehicle repair costs. Increasing efficient resource utilization.
• Delivery Partner Management: Developing network strategies in conjunction with suppliers, manufacturers, and distributors for maximum efficiency. Managing IT systems and data (Big Data) for automated tracking and analysis of supply chain activities. Acting as a central coordinator, managing multiple 3PL and 4PL service providers to ensure smooth operations. Continuously analyzing processes to reduce costs, identify deficiencies, and improve service quality regularly. Focusing on providing added value to end customers through innovative solutions and responsiveness to complex market demands.
• Other duties as assigned by management.

- Education Level

• At least completed Grade 12

- Experience

• Minimum 2 years of sales experience.
• Candidates with experience in the Paint, Building Materials, or Fast-Moving Consumer Goods (FMCG) sectors will be given priority.