Local IT Support Consultant – D2D App

GeneralPosted 13 hr ago

Location

Working from home / online

Job Type

PARTTIME

Level

Mid

Work Mode

Remote

Languages

English, Khmer

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About the role

Provide remote, day-to-day technical support to Seva Cambodia’s Program Assistant and Community Fielders during the initial three months of D2D app implementation.
Help resolve common user issues, provide practical guidance, support data entry and synchronization, document recurring problems, and coordinate with SCEH and V3M for higher-level technical support when needed.
Coordinate between SCEH/V3M and the selected cloud service provider to help ensure that data generated from the app are securely stored, properly synchronized, and well documented.
Duties & Responsibilities: Daily Remote IT Support to Community Fielders: Provide remote technical support to the Program Assistant and Community Fielders on a daily basis during the consultancy period.
Be available and accessible on a need-based basis from Monday to Friday, between 8:00 a.m. and 5:00 p.m., to provide support through phone, Telegram/WhatsApp, email, or other agreed communication channels.
Respond to day-to-day issues related to app login, user access, data entry, patient registration, screening records, referrals, report access, synchronization, device settings, connectivity, and other common user challenges.
Provide clear, step-by-step guidance to fielders.

Required Skills

Remote Technical SupportProblem ResolutionGuidanceData Entry SupportData Synchronization SupportProblem DocumentationCoordinationCloud Service CoordinationSecure Data StorageData Synchronization ManagementData DocumentationIT SupportApp Login SupportUser Access SupportPatient Registration SupportScreening Records SupportReferral SupportReport Access SupportDevice Settings SupportConnectivity Support

Schedule & Flexibility

Hours per week:3-4

Schedule:standard

About Seva Foundation Cambodia

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Seva Foundation – Cambodia is preparing to launch the upgraded Door-to-Door Screening Application for community eye screening activities.

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