iDE Cambodia

Logistics and After-Sales Service Agent for Target Areas

SalesSupply ChainPosted 3 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience level

Mid-Senior

Work Mode

On-site

Industry

Non-profit Organizations

Languages

Khmer, English

About the role

The Logistics and After-Sales Service Agent (DPSA) will support the AIR-C3 project team in the sales supply chain for electric stove sales.
This includes ensuring the fulfillment of sales orders, installation, and maintenance of stoves to 100%.
The DPSA will work with the project manager and sales team to track orders and efficiently deliver sold products to customers in the surrounding areas of Kandal and Kampong Speu provinces.
Responsibilities include: Checking daily order fulfillment activities, including order processing, picking, packing, delivery, and installation.
Working with internal tracking programs or third-party logistics (external delivery companies) to improve warehouse operations and order fulfillment efficiency.
Collaborating to track inventory levels to prevent stockouts and/or dead stock.
Supporting the development of standard operating procedures (SOPs) for inventory management, logistics, and order fulfillment to achieve operational goals.
Coordinating with the finance team on collecting payment for goods after each order delivery.
Reporting weekly on order fulfillment, inventory management, and key performance indicators (KPIs).

Requirements

N/A

Required Skills

SOPs

About iDE Cambodia

Company page Visit Website

iDE is a non-profit international organization with over 40 years of experience, dedicated to powering entrepreneurs to end poverty through market-based programs. Active in Cambodia since 1994, iDE Cambodia focuses on agriculture, climate and resilience, food security and nutrition, and WASH. We use a market-driven approach to support entrepreneurs and facilitate the inclusive development of value chains and business models, having reached approximately 6 million people. iDE Cambodia is transitioning to a centralized Monitoring, Evaluation, Research, and Learning (MERL) model to ensure consistent, high-quality support across its growing project portfolio. We are seeking an experienced leader to develop and lead this centralized team, driving a culture of evidence-based decision-making and organizational learning across programs.

Industry

Non-profit Organizations

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About the role

The Logistics and After-Sales Service Agent (DPSA) will support the AIR-C3 project team in the sales supply chain for electric stove sales.
This includes ensuring the fulfillment of sales orders, installation, and maintenance of stoves to 100%.
The DPSA will work with the project manager and sales team to track orders and efficiently deliver sold products to customers in the surrounding areas of Kandal and Kampong Speu provinces.
Responsibilities include: Checking daily order fulfillment activities, including order processing, picking, packing, delivery, and installation.
Working with internal tracking programs or third-party logistics (external delivery companies) to improve warehouse operations and order fulfillment efficiency.
Collaborating to track inventory levels to prevent stockouts and/or dead stock.
Supporting the development of standard operating procedures (SOPs) for inventory management, logistics, and order fulfillment to achieve operational goals.
Coordinating with the finance team on collecting payment for goods after each order delivery.
Reporting weekly on order fulfillment, inventory management, and key performance indicators (KPIs).