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Capacity Manager

AdministrativePosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience level

Mid-Senior

Work Mode

On-site

Industry

Pet Services

About the role

Responsible for managing the team in the assigned city, possessing a clear understanding and methodology for team management, and capable of building a highly efficient delivery team.
Responsible for building and operating the rider capacity pool in the assigned city, continuously improving the quality of the capacity pool, optimizing the capacity structure, and achieving a better balance between delivery timeliness and delivery service.
Responsible for improving the customer experience in the assigned city, perfecting the training and guidance mechanisms for new and experienced riders, improving the standardization of rider operations, and optimizing the customer experience.
Responsible for promoting and coordinating safety work in the assigned city, handling emergencies and abnormal accidents, and mitigating risks through pre-event awareness campaigns, in-event proactive response checks, and post-event reviews.
Possessing a strong understanding of costs, with successful case studies preferred.

Requirements

Strong learning ability, able to quickly adapt to business changes and proactively drive change.
Able to adapt to a high-intensity, fast-paced work environment, with excellent stress resistance and a results-oriented mindset.
Possesses excellent systemic thinking, able to structure complex problems and formulate clear implementation paths.
Possesses strong logical thinking, able to translate insights into actionable strategic language.
Excellent cross-departmental communication and resource coordination skills, able to drive the implementation of complex projects through multi-party collaboration.
Chinese language skills and industry work experience are a plus.

Required Skills

Learning abilityAdaptabilityProactiveStress resistanceResults-orientedSystemic thinkingProblem structuringStrategic planningLogical thinkingCommunicationResource coordinationProject implementationCollaborationChineseIndustry work experience