Provide proactive, hands-on support to the HR Manager by designing and delivering team engagement activities, managing HR administration (payroll coordination, visas, HRIS and records), coordinating full-cycle recruitment and structured internship placements, and co-facilitating practical training and train-the-trainer sessions to ensure skills transfer, compliance, and a people-centred workplace.
In parallel, lead island HR strategy and governance, oversee daily people operations, and run a results-driven L&D agenda that builds frontline capability, supervisory leadership, and sustainability-centred behaviours.
Assist the HR Manager with daily HR strategy execution, project delivery, and decision-making support.
Ensure statutory compliance with Cambodian labour law, social security, taxation and work permits; prepare for audits and inspections.
Support end-to-end HR operations: recruitment, contracts, onboarding, probation reviews, payroll liaison, performance management, leave, attendance, and personnel records.
Maintain accurate audit-ready personnel files and HR records across Keka HR, BambooHR, shared drives and hard-copy files; prepare monthly HR metrics and reports.
Support payroll coordination, visa/work permit processing, passport expiry tracking and HR Keka profile updates.
Administer recruitment coordination, applicant tracking, interview scheduling, reference checks, offer letters and probation paperwork.
Support Staff Shop operations: rostering, basic purchasing, support, attendant training, inventory checks, staff credit, and submission of reports.
Prepare regular HR reports such as payroll reports, employment contracts, recruitment, leave, attendance, learning reports, and other required reports.
Assist or lead investigations and complex employee relations cases; coach line staff/supervisors, conduct investigations, disciplinary, and grievance processes, and document case resolution.
Ensure disciplinary and grievance procedures follow best practice and are fully documented.
Maintain complete and confidential HR case files.
Manage full recruitment lifecycle: role design, sourcing, selection, offers and onboarding logistics adapted to island operations and budgeted headcount.
Build and maintain relationships with employment agencies, universities, schools, recruitment companies, NGO’s, and hospitality schools.
Design and run a structured internship programme: sourcing partners, placement plans, mentorship, competency milestones, evaluation and conversion recommendations.
Deliver island-specific induction and role buddy systems to accelerate seasonal and permanent hires; run formal new-hire orientations and HR Essentials induction.
Maintain training calendar and manage relationships with external language and training vendors.
Design, deliver and measure a multi-year L&D strategy focused on.
Required Skills
Learning & DevelopmentSpa SupervisionGuest Experience SupervisionPurchasingFood & Beverage OperationsSecurity SupervisionHR OperationsHR AdministrationPayroll CoordinationVisa ProcessingHRIS ManagementRecord KeepingRecruitmentInternship Program ManagementTraining DeliveryTrain-the-TrainerHR Strategy DevelopmentPeople Operations ManagementL&D Program ManagementFrontline Capability Building
