• Perform overall supervision and control of all Client Service Advisors (CSA) and oversee smooth and effective operations within the customer service counter.
• Drive team to deliver excellent customer service and achieve individual and team sales targets by constantly educating them on the agenda of in-house sales and the Bank’s service standard.
• Maintain superior knowledge of the Bank’s product features and benefits to efficiently train and motivate subordinates in providing consultative service to both new and existing customers.
• Educate CSAs constantly on customer eligibility criteria for Bank account opening to ensure they acquire adequate and valid customer documents.
• Ensure the process of account opening in the system is in accordance with established guidelines, policies, and procedures effectively and efficiently.
• Contribute to the development of sound profitable by creating effective referral nets including internal relationships, existing customers, and local market activities.
• Handle complex customers’ issues within Client Service Counter by remaining calm and executing excellent customer service principles to find an amicable solution.
• Resolve team complex issues to keep their productivities and moral high.
• Monitor team activities such as designing their roles, assigned duties, responsibilities, and performance review to maintain stable operations.
• Coach all subordinates on the Bank’s corresponding policies, procedures, and regulations consistently to minimize operational risk.
• Promote the Bank’s products and services to create brand awareness and customer traffic.
• Keep a close eye on the Bank’s local competitors for what they are doing and how they are performing to make an effective plan to gain market share.
• Act as a role model within the team to question, listen, and give actionable feedback carefully to create a productive atmosphere towards a “speak up culture”.
• Take lead and motivate a highly skilled team of Client Service Advisors to achieve individual, cross-selling, and referral targets.

Hold bachelor degree in finance and banking, accounting or any relevant field; Obtain at least 2 to 3 years of experience in financial institutions related to customer service; Obtain good supervisory skill with a minimum of 1-year experience in supervisory function; Obtain good knowledge in the bank’s products features and benefits; Obtain good sales and marketing skill; Possess good customer service and computer skill; Possess good organizational and time management skill; Possess good leadership, management, problem solving, negotiation, and interpersonal skill; Possess good verbal and written communication skill both Khmer and English; Be able to effectively work in a team environment; Have strong dedication to accuracy and efficiency.