ABA Bank

Client Service Advisor Supervisor

GeneralPosted 1 mo ago

Location

Khan Chamkar Mon Branch - Sangkat Tonle Basak (B)

Job Type

FULLTIME

Experience

1+ Years

Experience level

Mid-Senior

Work Mode

On-site

Industry

Banking

Languages

Khmer, English

About the role

Perform overall supervision and control of all Client Service Advisors (CSA) and oversee the smooth and effective operations within the customer service counter.
Drive team to deliver excellent customer service, and achieve individual and team sales target by constantly educating them on the agenda of in-house sales and the Bank’s service standard.
Maintain superior knowledge of the Bank’s product features and benefits to efficiently train and motivate subordinates in providing consultative service.
Educate CSAs constantly on customer eligibility criteria for Bank account opening to ensure they acquire adequate and valid customer documents.
Ensure the process of account opening in the system in accordance with established guidelines, policies and procedures effectively and efficiently.
Contribute to the development of sound profitable business by creating effective referral nets including internal relationships, existing customers, and local market activities.
Handle complex customers’ issues within Client Service Counter by remaining calm and executing excellent customer service principles to find an amicable solution for all.
Resolve team complex issues to keep their productivities and morale high.
Monitor team activities such as designing their work plans, assigned duties, responsibilities, and performance reviews to maintain stable operations.
Coach all subordinates on the Bank’s corresponding policies, procedures, and regulations consistently to minimize operational risk.
Promote the Bank’s products and services to create brand awareness and customer traffic.
Keep a close eye on the Bank’s local competitors to make an effective plan to gain market share.
Act as a role model within the team to question, listen, and give actionable feedback carefully to create a productive atmosphere towards a “speak up culture”.
Take lead and motivate a highly skilled team of Client Service Advisors to achieve individual, cross-selling, and referral targets.

Requirements

Hold bachelor degree in finance and banking, accounting or any relevant field.
Obtain at least 2 to 3 years of experience in financial institutions related to customer service.
Obtain good supervisory skill with a minimum of 1-year experience in a supervisory function.
Obtain good knowledge in the bank’s products features and benefits.
Obtain good sales and marketing skill.
Possess good customer service and computer skill.
Possess good organizational and time management skill.
Possess good leadership, management, problem solving, negotiation, and interpersonal skill.
Possess good verbal and written communication skill both Khmer and English.
Be able to effectively work in a team environment.
Have strong dedication to accuracy and efficiency.

Required Skills

financebankingaccountingcustomer servicesupervisory skillsalesmarketingcomputer skillorganizational skilltime management skillleadershipmanagementproblem solvingnegotiationinterpersonal skillverbal communication skillwritten communication skillKhmerEnglishteamwork

Schedule & Flexibility

Schedule:standard

About ABA Bank

Visit Website

Industry

Banking

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About the role

Perform overall supervision and control of all Client Service Advisors (CSA) and oversee the smooth and effective operations within the customer service counter.
Drive team to deliver excellent customer service, and achieve individual and team sales target by constantly educating them on the agenda of in-house sales and the Bank’s service standard.
Maintain superior knowledge of the Bank’s product features and benefits to efficiently train and motivate subordinates in providing consultative service.
Educate CSAs constantly on customer eligibility criteria for Bank account opening to ensure they acquire adequate and valid customer documents.
Ensure the process of account opening in the system in accordance with established guidelines, policies and procedures effectively and efficiently.
Contribute to the development of sound profitable business by creating effective referral nets including internal relationships, existing customers, and local market activities.
Handle complex customers’ issues within Client Service Counter by remaining calm and executing excellent customer service principles to find an amicable solution for all.
Resolve team complex issues to keep their productivities and morale high.
Monitor team activities such as designing their work plans, assigned duties, responsibilities, and performance reviews to maintain stable operations.
Coach all subordinates on the Bank’s corresponding policies, procedures, and regulations consistently to minimize operational risk.
Promote the Bank’s products and services to create brand awareness and customer traffic.
Keep a close eye on the Bank’s local competitors to make an effective plan to gain market share.
Act as a role model within the team to question, listen, and give actionable feedback carefully to create a productive atmosphere towards a “speak up culture”.
Take lead and motivate a highly skilled team of Client Service Advisors to achieve individual, cross-selling, and referral targets.

Requirements

Hold bachelor degree in finance and banking, accounting or any relevant field.
Obtain at least 2 to 3 years of experience in financial institutions related to customer service.
Obtain good supervisory skill with a minimum of 1-year experience in a supervisory function.
Obtain good knowledge in the bank’s products features and benefits.
Obtain good sales and marketing skill.
Possess good customer service and computer skill.
Possess good organizational and time management skill.
Possess good leadership, management, problem solving, negotiation, and interpersonal skill.
Possess good verbal and written communication skill both Khmer and English.
Be able to effectively work in a team environment.
Have strong dedication to accuracy and efficiency.