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Canadia BankPhnom PenhActive opening
Canadia Bank

Relationship Manager

Banking/FinancePosted 1 d ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

3+ Years

Level

Mid

Work Mode

On-site

Industry

Banking/Finance

Languages

English, Chinese

Apply Now

About the role

  • Primarily responsible for acquiring, servicing, and managing customer relationships, one-on-one engagement, identifying customer needs, and providing them with the appropriate bank products, services, and solutions.
  • This job holder is responsible for leading the high net-worth segmentation.
  • He/she ensures the is growing in line with bank needs and achieves the highest target possible.
  • Warmly welcome customers by providing excellent service and consistent advice to customers following GSTP guidelines and protocol, either face-to-face, by phone, or by any social media connectivity.
  • Onboard new potential customers or expand by converting existing customers and convince them to have transactions flow within the Canadia Bank account.
  • Identify potential customers and proactively determine customers's needs to recommend appropriate products and services to customers and actively cross-sell/upsell the bank's and bank partner companies' products and services to customers.
  • Be a banking service consultant; proactively identify demand and address areas of customer concern or dissatisfaction, following up and resolving any customer's complaints.
  • Derive great productivity and deliver fast, efficient, and satisfactory services to our premier services lounge's customers.
  • Operating banking operations for both system and documents, including cash and non-cash transactions, is accurately executed by strictly complying with bank policy, procedure, guidelines, and instructions for all eligible bank products and services. as a team to consistently deliver quality service to customers to achieve total customer satisfaction and/or excellent customer experiences.
  • Build and maintain strong relationships with customers by strictly complying with instructions relating to security and confidentiality.
  • Identify opportunities for new sign-ups, referrals, upsells, or cross-sells of banking products and services.
  • Keep up-to-date with the bank guidelines, products/services, and current promotions.
  • Contribute to the achievement of the bank's objectives and goals.
  • May perform duty as assigned by manager.

Requirements

  • Bachelor's degree in Finance & Banking, Marketing, or Management.
  • Minimum 3 years of experience in the banking sector in sales and customer service roles.
  • Being able to converse in English and/or Chinese is a plus.
  • Good presentation and negotiation skills.
  • Strong customer service and a result-oriented ality.
  • Good problem-solving skills.
  • Active listening, providing reasonable feedback, and being highly responsible and willing to learn.
  • Able to use MS Word and Excel.

Required Skills

Finance & BankingMarketingManagementBanking sector experienceSalesCustomer serviceEnglishChinesePresentation skillsNegotiation skillsResult-orientedProblem-solving skillsActive listeningProviding feedbackResponsibilityWillingness to learnMS WordExcelMS Excel

Schedule & Flexibility

Schedule:standard

About Canadia Bank

Visit Website

Canadia Bank Plc. was established on 11th November 1991 as “Canadia Gold & Trust Corporation Ltd.”, joint-venture between Cambodian - Canadians and the National Bank of Cambodia (Central Bank of Cambodia). The bank’s management consisted of former staff of the National Bank of Cambodia and its Cambodian – Canadian shareholders. The main activities were based on gold transactions, gold plaque manufacturing and lending to local merchants. Since 1991, the bank has grown significantly and expanded operations, becoming the largest local bank in Cambodia. Banking with Canadia Bank means a relationship with us and our banking professionals. Dedicated service to our customers, we deliver best-in-class banking across Cambodia. Long-standing local experience, wide network of branches, and uncompromising focus on financial strength and reliability, Canadia Bank leads. With an eye for the future, we are building a universal financial services group. With an extensive range of products and services, Canadia Bank has the right solutions. With qualified and knowledgeable banking professionals, Canadia Bank is your best partner. Canadia Bank has one of the largest networks of branches and ATM machines throughout the country, with a presence in every province in Cambodia, making our services simple, convenient, and accessible. With a worldwide network of correspondent banking relationships and a solid base of local and international customers Canadia Bank holds commanding market shares in loans as well as deposits. Along with the new securities trading license, Canadia Bank offers a comprehensive range of products and services that meet our customers’ needs. With a strong and safe financial standing, and a disciplined approach to growth, the Bank stands on firm financial foundations, which ensures that our customers and confidence in their banking relationship with us. Today, Canadia Bank remains the safest bank in Cambodia. Canadia Bank’s customers and banking partners, local and global, are assured that the bank balances growth aspirations with a strong and stable balance sheet. Our Mission To Be the Best Partner to our customers and employees by leveraging on People, Technology, and Service Delivery. Our Vision To be the Trusted Bank of Choice in Cambodia. To bring our years of experience into constantly developing new and exciting products and services to better serve our customers. Core Values We flourish in an open atmosphere that celebrates the spirit of invention, progress, and change while embracing our CORE VALUES of Trust, Ownership, Performance-Driven, Innovation, and Customer Focus in everything that we do..

Employees

1001 to 5000

Industry

Banking/ Insurance/ Microfinance

City

Phnom Penh

More at Canadia Bank

Other open roles at this company

5 open

Credit Officer

Multiple LocationsFULLTIME

Compliance Officer

Head Office, Phnom PenhFULLTIME

Senior Treasury Officer (Funding)

Head Office, Phnom PenhFULLTIME

Customer Relationship Officer

Multiple LocationsFULLTIME

Customer Service Officer

Multiple LocationsFULLTIME

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