About the role
- Drive and oversee day-to-day performance of the branch including supervising and driving sales, building long-lasting customer relationships, and maintaining team spirit through motivation, counseling, training, coaching, and mentoring.
- Sales Performance: Effectively communicate branch and individual sales target and KPIs to sales team.
- Design and implement a strategic plan to growth number of customers and balance.
- Prepare daily, weekly, monthly, and quarterly sales performance reports to provide necessary support.
- Oversee the activities and performance of the sales team and provide ongoing support and guidance.
- Improve sales team performance through motivation, counseling, training, and coaching.
- Build and promote strong and long-lasting customer relationship by supporting and understanding their needs.
- Lead and manage the sales team to achieve growth and hit sales targets.
- Service Quality: Ensure all sales staffs meet/exceed customer expectations through superior customer service.
- Ensure the accuracy of services and information provided to customers.
- Monitor and manage staff leave to ensure the branch has adequate employees to service clients.
- Compliance: Ensure all policies and procedures are followed by sales teams.
- Ensure proper check and verification of all customers before onboarding.
- Keep up to date with all new Memorandums and implementation to staff and ensure they are aware and comply.
- Quality Control: Control daily account opening files and ensure the completeness and accuracy of all account files.
- Daily control on pending files, pending approval, and pending specimen upload and take immediate actions to fix them.
- Liaise closely with Quality Control and Retail Banking teams to update customer profiles and other required information and data as needed.
- Ensure all account files and other documents are properly filed and stored within guidelines and procedures.
Requirements
- Bachelor’s degree in Management, Marketing, Finance and Banking, or Accounting or any relevant field.
- Minimum three years of experience in banking and financial services industry.
- Excellent knowledge in sales, marketing, and customer service principles.
- Excellent knowledge of Bank branch operations, cash operations, banking rules and regulations, laws, and all policies and procedures pertaining to them, including but not limited to the AML and CFT law.
- Excellent experiences with client relationship management, communication, negotiation, problem-solving and interpersonal skills.
- Excellent sales, target-oriented, and customer service skills.
- Good math skills and ability to spot numerical errors.
- Good leadership skills, team management and portfolio of retail customers, and time management.
- Ability to use and communicate in both Khmer and English.
- Proficient in Microsoft Office and Bank’s software.
- Strong dedication to accuracy and efficiency.
Required Skills
ManagementMarketingFinanceAccountingBanking and Financial Services IndustrySalesCustomer ServiceBank Branch OperationsCash OperationsBanking Rules and RegulationsAMLCFTClient Relationship ManagementCommunicationNegotiationProblem-SolvingInterpersonal SkillsTarget-OrientedMath SkillsLeadership Skills
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