Calling and visitation of customers to make repayment or clearing due amounts to achieve assigned targets and operate within compliance and procedures.
This includes calling or leaving messages with customers for repayment, reporting and updating uncontacted customers for visit plans, conducting investigations for non-contact customers, convincing and negotiating with customers for solutions to recover overdue amounts, collecting cash from customers and clearing them back according to policy, and updating customer information in the system.
Other duties include managing memos, customer documents, other administrative tasks, liaising closely with local authorities, conducting fraud suspect reporting, and preparing daily, weekly, and monthly reports to the line manager.
Tasks may also be assigned by the supervisor.
Requirements
Pursuing a bachelor's degree in Banking or related fields.
