LOLC (Cambodia) Plc.

IT Managed Services Lead

Information Technologyបានបង្ហោះ 1 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Experience level

កម្រិតមជ្ឈម

Work Mode

On-site

Industry

សេវាកម្មហិរញ្ញវត្ថុ

Languages

English, Khmer

អំពីតួនាទី និងភារកិច្ច

Act as the primary operational focal point for technology service coordination.
Coordinate technology priorities, incidents, changes, projects, and vendor activities.
Maintain the technology action plan, delivery status, priorities, escalations, and key risks.
Coordinate with management and process owners to understand technology priorities and requirements.
Coordinate with IT teams, vendors, and stakeholders to ensure timely service delivery and clear communication.
Maintain clear escalation paths for critical incidents, risks, and unresolved issues.
Document technology decisions, approvals, risks, issues, and dependencies.
Coordinate governance activities in line with agreed service scope, policies, and procedures.
Track technology risks and follow up on agreed mitigation actions.
Maintain documentation and evidence for management, audit, and governance requirements.
Coordinate technology projects, system enhancements, changes, and implementation activities.
Monitor delivery, milestones, dependencies, risks, and outstanding actions.
Coordinate testing and release readiness with the relevant technical teams.
Ensure approvals, testing evidence, documentation, and release activities are completed before production deployment.
Coordinate vendors and service providers supporting technology services.
Monitor vendor performance, deliverables, incidents, service requests, and agreed timelines.
Escalate material vendor issues and ensure timely resolution.
Coordinate system testing and release-readiness activities with the relevant testing resources.
Ensure test planning, regression testing, defect follow-up, evidence, and release readiness are completed.
Coordinate resolution of critical defects and release-related risks.
Coordinate user access administration with the relevant IT and security teams.
Support joiner, mover, and leaver access activities and periodic access reviews.
Support security reviews, vulnerability remediation, security incidents, access evidence, and audit requirements.
Prepare regular reports on service performance, projects, incidents, risks, vendors, and outstanding actions.
Prepare information for management committees, Board-level reporting, and governance forums.
Maintain accurate records of decisions, actions, approvals, risks, issues, and dependencies.
Identify opportunities to improve the quality, efficiency, and reliability of technology services.
Reduce dependency on individuals through documentation, knowledge transfer, and structured processes.
Support technology continuity and.

ជំនាញចាំបាច់

Technology Service CoordinationIncident ManagementChange ManagementProject CoordinationVendor ManagementAction Plan MaintenanceStatus TrackingPrioritizationRisk ManagementEscalation ManagementRequirements GatheringCommunicationDocumentationGovernance CoordinationPolicy AdherenceProcedure AdherenceMitigation Action Follow-upEvidence MaintenanceSystem EnhancementsImplementation Coordination

កាលវិភាគការងារ និងភាពបត់បែន

Schedule:standard

អំពី LOLC (CAMBODIA) PLC

ទំព័រក្រុមហ៊ុន ចូលមើលគេហទំព័រ

LOLC's vision is to be the most trusted provider of inclusive financial services in Cambodia. As a Cambodia’s leading microfinance institution, LOLC (Cambodia) Plc. is renowned for delivering financial solutions that meet the needs of Cambodian families, entrepreneurs and customers who look for economic opportunity to transform the quality of their lives. In 1994, LOLC (Cambodia) Plc. was founded as a credit program managed by a non-profit organization (Catholic Relief Service) and incorporated as Thaneakea Phum (Cambodia) Ltd. (TPC) in 2002. In 2003, the National Bank of Cambodia licensed TPC as a microfinance institution. In 2015, Thaneakea Phum (Cambodia) Ltd. changed its name to LOLC (Cambodia) Plc. (LOLC) and obtained a microfinance deposit taking license from the National Bank of Cambodia at the same time. LOLC Cambodia’s mission is to create lasting positive impact on the communities it serves through the sustainable delivery of inclusive and client-centric financial services, while at the same time generating stakeholder value. LOLC Cambodia’s mission is to create lasting positive impact on the communities it serves through the sustainable delivery of inclusive and client-centric financial services, while at the same time generating stakeholder value.

Employees

201 to 500

Industry

សេវាកម្មហិរញ្ញវត្ថុ

City

Phnom Penh

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