ABA Bank

Operations Officer

Banking/FinancePosted 21 hr ago

Location

Aeon Mall (Mean Chey) Branch

Job Type

FULLTIME

Experience

3+ Years

Level

Mid

Work Mode

On-site

Industry

Banking/Finance

Languages

Khmer, English

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About the role

To oversee day-to-day operations of the Branch including but not limited to quality control, service quality, telling area, operational and administration, and compliance fulfillment to the Bank’s internal policies and procedures as well as maintain a winning team spirit through continuous coaching and mentoring in addition to assisting Branch Manager to drive deposits related KPIs.
Effectively communicate and control all operational staffs to cross-sell bank’s products and services and refer potential customers to the branch Sales Teams.
Partake in the implementation of strategic plan to grow the number of customers and balances.
Keep track of recurrence reports, daily, weekly, monthly, and quarterly, of large amount of withdrawal and deposit to retain funds by providing superior service and effective communication.
Build and promote strong and long-lasting customer relationship by supporting and understanding their need.
Monitor the implementation of Operational Manual for telling area and Cash Management Policies and Procedures to ensure staff are handling cash and managing operation in efficient and secure way.
Manage the branch administrative services by facilitating the documentation processes, monitoring, and administration of overall transactions.
Manage the branch facilities and stock control to accelerate smooth functioning of office.
Communicate and propose new ideas and marketing strategies within branch market areas to improve public’s reliance, sales volume, and cross-selling of the branch.
Ensure staffs in the Branch impress customer expectations through a superior customer service, including achievement of waiting time and serving time targets for both telling and sales areas.
Ensure all staff members have a good appearance and are in uniform daily during hours.
Ensure customer service standards of ABA are entirely followed and implemented at all times.
Ensure the accuracies of the services provided to customers of all areas.
Closely control on staff leave and lunch shift to ensure branch has enough staff to serve the customers. closely with Services Quality Team to improve branch’s service quality by fixing key findings (if any).
Ensure the smoothness of branch operation including the consistency of branch opening and close.
Ensure that branch operational areas and forms, brochures, leaflets are ready-to-service, clean, and tidy.
Ensure smoothness and accessibility of self-banking.
Provide good support to frontline staff.
Control on daily account opening files and ensure the completeness and accuracy of all account files.
Daily control on pending files, pending approval, pending specimen upload, and take immediate actions to fix it. closely with Quality Control Team and Retail Banking Team to update customers profile and other required information and data as per need.
Ensure all account files and other document are properly keep and store follow the guideline and procedure.

Requirements

Master’s or Bachelor’s degree in Finance and Banking, Management, Marketing, or any relevant field; Minimum three years of ing experience in banking and financial industry; Excellent knowledge of the Bank branch operations, cash operations, banking rules and regulations, laws, and all policies and procedures pertaining to them, including but not limited to the AML and CFT law; Hand-on experiences with managing teller line, relationship management, customer services, and cash management; Excellent sales and customer services skills; Sound compliance and quality oriented.
Good math skills and ability to spot numerical errors; Good leadership, time management, self-motivation, problem solving, negotiation and interal skills; Ability to use and communicate in both Khmer and English; Proficient Microsoft Office and Bank’s software; Strong dedication to accuracy and efficiency.

Required Skills

Finance and BankingManagementMarketingBanking and Financial Industry ExperienceBank Branch OperationsCash OperationsBanking Rules and RegulationsAML and CFT LawTeller Line ManagementRelationship ManagementCustomer ServicesCash ManagementSalesComplianceQuality OrientationMath SkillsNumerical Error DetectionLeadershipTime ManagementSelf-Motivation

Schedule & Flexibility

Schedule:standard

About ABA Bank

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A leading bank in Cambodia known for its commitment to service and innovation.

Industry

Banking/Finance

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