• To oversee Tellers’ daily operations by leading, coaching, scheduling and monitoring their activities to ensure all transactions are conducted in accordance with the established guidelines, policies and procedures.
• To drive the team delivering superior customer service through accurate and timely processing and recording the banking transactions in teller line based on customer financial needs.
• Execute and manage daily activities in teller line to ensure smooth day to day operations; Handle large amount of cash in organized, and balance vault cash with a high degree of accuracy to avoid financial risk; Monitor and maintain optimal branch cash levels and prepare the related reports as needed to prevent insufficient branch cash availability for daily operations; Oversee the execution of Automated Teller Machine (ATM) and Cash in Kiosk Machines (CiM) to ensure its safe and smooth daily transactions; Handle complex customers’ issues whenever Tellers could not by remaining calm and executing the excellent customer service principles; Resolve the team complex issues to keep their productivities and moral high; Monitor team activities such as designing their ing s, assigned duties, responsibilities and performance review to maintain stable operations.
• Keep promoting the Bank’s products and services to increase brand awareness and customer traffic; Disseminate knowledge of the Banks’ products and services constantly to all tellers to maintain their superior product and services knowledge; Coach all Tellers the Bank’s corresponding policies, procedures and regulations consistently to minimize operational risk; Act as a role model within the team to question, listen and give actionable feedback carefully in order to create a productive atmosphere towards “speak up culture”; Take lead and motivate the highly skilled team of Tellers to achieve cross-selling and referral targets.

Hold bachelor degree in finance and banking, accounting or any relevant fields; Obtain 2 to 3 years ing experience as Teller in financial institutions; Possess good supervisory skill with minimum 1-year experience in supervisory function; Excel in cash handling procedures, Flexcube 12, Flextool and ClickView; Possess proficient customer service, math and computer skill; Possess good organizational and time management skill; Possess good leadership, management, problem solving, negotiation, and interal skill; Possess good verbal and written communication skill both Khmer and English; Be able to effectively in a team environment; Have strong dedication to accuracy and efficiency.